About the Role: Responsibilities, Skills, and Requirements
Ever had one of those days when you could turn a customer’s frown into a smile? If you love the idea of being the face (and heart) of a busy retail outlet, then this could be your cue! We’re urgently looking for enthusiastic Customer Service staff—ranging from support representatives to team leaders and cashiers—for our flagship location in Deira City Centre, Dubai. Whether you thrive at the till, leading a team, or helping customers find just what they need, this role puts you right where the action is.
About the Company
We’re more than just a retail company; we're a community. Our team bonds over daily wins, lively lunch breaks, and a shared commitment to going the extra mile for our customers. Growth is baked into our DNA—over the years, we’ve expanded quickly in the UAE, believing in people-first values and reward for hard work. Don’t be surprised if you find yourself swapping stories with teammates from all over the world, or joining in a fun challenge at one of our staff gatherings. Here, every role counts, and every person has a chance to shine.
What You’ll Be Doing
- Greeting and assisting customers in a warm, professional manner—because first impressions count!
- Processing sales transactions (cash or card) quickly and accurately on the front lines as a cashier.
- Answering customer questions about products, services, and store policies—you’ll become a go-to resource.
- Resolving customer concerns efficiently, or escalating as needed so issues don’t fall through the cracks.
- Taking ownership of store displays and merchandise presentation to keep things looking sharp.
- Leading by example (for team leader roles): guiding and motivating your team, sharing feedback and celebrating successes.
- Collaborating with colleagues to meet daily targets—and having some fun while you’re at it.
- Maintaining strict confidentiality and compliance with company procedures, especially when handling payments or sensitive information.
What You’ll Bring
Must-Haves:
- Previous experience in retail, hospitality, or customer service roles.
- Clear communication skills in English—Arabic is a plus, but not required.
- Positive attitude and willingness to pitch in wherever it’s needed.
- Ability to handle fast-paced environments and a variety of personalities with grace.
- For team leaders: some prior supervisory experience, even in an informal setting.
Nice-to-Haves:
- Basic math skills for cash handling.
- Tech-friendly—you’ll pick up new systems or POS software quickly.
- Passion for delivering outstanding customer experiences.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive monthly salaries ranging from AED 3,500 to AED 7,500, plus attractive commission opportunities.
- Company-provided visa, accommodation, and daily transportation—the logistics are on us.
- Supportive team environment; you’ll never feel like just a number.
- On-the-job training and clear paths for advancement if you want to grow your career.
- Limited openings, which means you’ll get quality onboarding and attention.
- An inclusive, multicultural workplace culture right in the heart of Dubai.
We know that coming to work should feel rewarding—both in your paycheck and in your day-to-day experience. If you’re currently inside the UAE and ready for a new challenge, our doors are open.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example from your previous role where you turned a difficult customer interaction into a positive experience?
- How do you stay organized and accurate when processing multiple sales transactions quickly during busy store hours?
- What steps would you take if you noticed that a store display was not attracting customer attention or wasn’t up to company presentation standards?
- Describe a time when you worked as part of a team to achieve a daily target or goal. What was your approach, and how did you contribute?
- If a customer asked a question about a product or store policy that you weren't sure about, how would you handle the situation?
- For team leader candidates: How have you motivated a team during challenging shifts or when energy was low?
- Tell us about a time you had to handle confidential information or sensitive transactions. How did you ensure accuracy and compliance?
- Sometimes stores get especially busy or stressful—what techniques do you use to maintain a positive attitude under pressure?
- How do you adapt your communication style to connect with customers from different backgrounds or with varying needs?
- Describe an instance where you learned a new system or technology quickly in a work environment. What helped you adapt?
- Our company values “going the extra mile” for every customer. What does exceptional customer service look like to you?
- How do you see yourself growing within a company that invests in on-the-job training and internal advancement?
- Working in a multicultural team, how do you make sure everyone feels included and supported?
- What motivates you the most in a fast-paced, customer-focused retail environment like ours?