About the Role: Responsibilities, Skills, and Requirements
Ever found yourself the calm voice on the other end of a frantic phone call? If you know the satisfaction of turning a tough conversation into a happy customer, you might be just the person we’re looking for. We're urgently seeking a Customer Service Representative (Call Center Agent) to join our growing team in Al Rigga, Dubai. This is a fantastic opportunity for someone eager to build their career in a fast-paced, people-first environment, with immediate joining available for candidates already in the UAE.
About the Company
Nestled in the heart of Al Rigga, our company thrives on the energy of Dubai’s dynamic business landscape. We’re not your run-of-the-mill call center — we believe in teamwork and recognize the unique strengths each person brings to the table. Whether it’s celebrating wins over a shared lunch or swapping stories between calls, you’ll find a genuinely supportive group here. Growth is part of our DNA, and we make it a point to help our people move forward, both professionally and personally.
What You’ll Be Doing
- Responding to customer inquiries by phone with empathy, patience, and professionalism.
- Troubleshooting issues and resolving complaints in a timely, solution-focused manner.
- Logging calls and updating customer records accurately in our system.
- Collaborating with your teammates to ensure the highest standard of service.
- Escalating complex cases to supervisors when necessary — no one expects you to have all the answers, and help is always nearby.
- Adapting quickly to changing customer needs and company procedures in a busy, high-volume environment.
What You’ll Bring
Must-Haves:
- At least 1 year of experience in a customer service or call center role.
- Strong communication skills in English (other languages a plus).
- Currently residing inside the UAE and ready for immediate joining.
- A knack for problem-solving and keeping cool under pressure.
- Willingness to work flexible shifts, as needed by the business.
Nice-to-Haves:
- Experience working with diverse teams or serving customers from different backgrounds.
- Familiarity with CRM systems or call center software.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary: AED 3,000 – AED 3,500 per month.
- Free visa processing, accommodation, and medical insurance — we take care of our people.
- Multicultural, close-knit team where everyone’s voice matters.
- Opportunities for career development and skill-building workshops.
- Supportive management that values your input and encourages growth.
There’s a real camaraderie here; you’ll find yourself learning and laughing alongside colleagues who genuinely care. If you’re ready to step into a role where your efforts make a difference every day, we can’t wait to meet you.
Please note: As part of our recruitment process, a job application fee applies.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you had to handle a particularly difficult customer call? What strategies did you use to resolve the situation?
- How do you prioritize and manage multiple customer inquiries during peak hours without compromising service quality?
- What steps do you take to accurately log call details and update customer records after each interaction?
- Have you worked with any CRM or call center software before? If so, which ones, and what did you find most effective about them?
- Walk me through how you would troubleshoot a customer’s issue if you didn’t immediately know the solution.
- In what ways do you adapt your communication style when speaking with customers from diverse backgrounds or who may not be fluent in English?
- Tell us about a time you had to work closely with teammates to solve a customer’s problem. What role did you play, and what was the outcome?
- Describe a situation where you had to escalate a customer issue to a supervisor. How did you determine it was the right time to escalate?
- How do you stay patient and professional when dealing with repetitive or high-pressure situations throughout your shift?
- What motivates you to deliver excellent customer service, even on challenging days?
- Our team values open communication and collaboration. How do you contribute to a positive and supportive work environment?
- How do you ensure you remain flexible and open to changes in procedures or policies?
- What interests you most about working in a multicultural, close-knit team environment like ours?
- Why do you think you’re a strong fit for this particular role and our company culture?