About the Role: Responsibilities, Skills, and Requirements
Ever found yourself helping a friend troubleshoot a problem over the phone, and realizing you actually enjoy it? As a Customer Service Executive (Call Center Agent) in our Business Bay, Dubai office, you’ll get to put those people skills to good use every single day. This isn’t just about answering calls — it’s about being the friendly, solution-focused voice our customers rely on. And with our company growing fast, there’s real potential to make your mark (and move up) here.
About the Company
We’re a diverse, energetic team located right in the heart of Business Bay — think city views, buzzy lunch breaks, and a melting pot of cultures. Our company thrives on open communication and a genuine drive to serve our clients better every day. Whether it’s celebrating small wins or sharing new ideas over coffee, everyone here gets a seat at the table. Plus, with employees from all over the world, you’ll never feel out of place (and you might even pick up a few new phrases along the way).
What You’ll Be Doing
- Responding to customer inquiries by phone and email, with patience and professionalism
- Troubleshooting issues and resolving complaints — you’ll turn tough situations into positive experiences
- Maintaining detailed records of interactions in our system (accuracy matters!)
- Collaborating with colleagues and other departments to solve problems quickly
- Proactively following up on outstanding tickets and ensuring customers feel truly heard
- Keeping up to date with our products, services, and company updates — you’re the voice of the brand, after all
- Participating in team meetings and sharing feedback to improve how we work
What You’ll Bring
Must-Haves:
- Previous experience in a call center or customer service role
- Excellent spoken and written English (bonus points for any other languages)
- Strong problem-solving skills and a calm, empathetic approach under pressure
- Currently residing in the UAE
- Willingness to work in Business Bay, Dubai
- Ability to work flexible shifts if required
Nice-to-Haves:
- Experience supporting customers in the UAE market
- Familiarity with CRM or call center software
- A knack for picking up new tech tools quickly
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Salary range: AED 2,500–5,000 per month (depending on experience)
- Free company visa and accommodation — less stress, more focus
- Friendly, supportive colleagues from all backgrounds
- Opportunities for career growth and internal promotions
- Central location in Business Bay with easy access to transport and city life
- Regular team activities and recognition for your hard work
We know that happy teams deliver the best customer experiences. Join us, and let’s make every call count — together.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through a time when you successfully de-escalated a frustrated customer over the phone? What steps did you take to turn the situation around?
- How do you ensure accuracy and consistency when documenting customer interactions in a CRM or call center software?
- In your previous customer service roles, what tools or technologies did you use to manage tickets and follow-ups?
- When faced with a customer complaint you’re unsure how to resolve immediately, how do you approach finding a solution?
- Describe how you prioritize multiple open tickets and ensure that no customer feels neglected.
- What strategies do you use to keep up to date with new products, services, or company updates so you can represent the brand accurately?
- Tell us about a time when you collaborated with a colleague or another department to resolve a tricky customer issue. How did you communicate and what was the outcome?
- Have you ever had to work a flexible or shifting schedule? How did you adapt to changing work hours or last-minute shift changes?
- Our team is made up of people from various backgrounds and cultures. How do you build rapport with colleagues and customers from different walks of life?
- Give an example of how you’ve contributed ideas to improve a team process or the customer experience in a past job.
- How do you handle high-pressure days when call volume is heavy and customers are waiting for responses?
- What motivates you about working in a fast-growing company where opportunities for advancement are possible?
- If you don’t know the answer to a customer’s question right away, how do you handle the situation while ensuring the customer feels valued?
- Why do you think you’d be a good fit for our energetic, multicultural team in Business Bay?