About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking for your next challenge in a vibrant, fast-growing sector? As a Customer Service Representative with our top-tier facility management client in Barsha, Dubai, you’ll be at the core of daily operations—helping clients, answering pressing questions, and making sure services run seamlessly. If you’re already based in the UAE and pride yourself on turning customer frustrations into positive experiences, this could be your next rewarding move. Plus, with a bustling, multicultural team and the buzz of Dubai all around, every day brings something new.
About the Company
Stepping inside this company, you’ll feel the pulse of a team that truly values clear communication and a can-do attitude. They’re big believers in the idea that great service starts with happy, motivated employees—so expect regular laughs during coffee breaks, the odd lunchtime table tennis match, and genuine appreciation for your hard work. It’s a place where initiative and reliability are noticed, whether it’s a quick-thinking solution for a client request or lending a hand to onboard a new team member. Growth isn’t just a buzzword here; several team leads started out right where you might.
What You’ll Be Doing
- Responding to customer inquiries via phone, email, and occasionally in person, always with patience and professionalism
- Quickly and calmly resolving complaints—turning tricky situations into satisfied customers
- Advising clients on available facility services, from booking requests to follow-up on ongoing jobs
- Coordinating between clients and internal teams to ensure service requests are handled efficiently
- Keeping detailed, accurate customer records and logging every interaction (your organizational skills will shine here)
- Following up proactively with clients after service delivery to ensure satisfaction
- Participating in regular team meetings to review feedback, discuss ways to improve processes, and (sometimes) share a slice of cake
What You’ll Bring
Must-Haves:
- Currently residing in the UAE
- Previous customer service experience (facility management or related sector a big plus)
- Confident spoken and written English; other languages like Arabic or Hindi are a bonus
- Calm under pressure and able to juggle multiple tasks without missing a beat
- Strong listening, empathy, and conflict resolution skills
- Tech-savvy enough to handle CRM systems and Microsoft Office basics
Nice-to-Haves:
- Previous experience with Dubai’s client service expectations
- Familiarity with facility services or building management support
- Positive attitude and a knack for making customers feel valued
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary package: AED 3,200 – 4,500, paid on time every month
- Comprehensive two-year residency visa for peace of mind
- Company-provided accommodation—no housing headaches to worry about
- Health insurance that covers you from day one
- Supportive team with regular training and opportunities to grow
- A workplace where your ideas for better customer service are actually heard
- Located in Barsha, close to Dubai’s liveliest attractions and transport links
From a genuinely welcoming atmosphere to clear career development paths, this is a team where you can plant roots and grow. If you’re committed to great service and want your work to be valued, you might just find your next professional home here. (Please note: The recruitment company applies a job application fee.)
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you’ve handled a difficult customer interaction, particularly one where the client was upset or frustrated?
- How would you prioritize multiple service requests coming in at once, especially when several clients are awaiting a response?
- Tell us about your experience using CRM systems—what did you use them for, and how comfortable are you navigating new software or digital tools?
- In a fast-paced environment, how do you ensure your customer records and communication logs stay up to date and accurate?
- Have you worked in facility management or a related sector before? If so, what specific challenges or client needs did you encounter in that industry?
- Imagine a scenario where a client’s service request is delayed due to an internal issue. What steps would you take to keep the client informed and maintain their trust?
- How do you approach working with multicultural colleagues and clients, especially if there are language or cultural differences involved?
- Can you describe a time you proactively followed up with a client after service delivery and how this impacted the relationship?
- Team meetings are a big part of our culture. How do you contribute to group discussions and process improvement sessions?
- When you notice a colleague struggling with a new process, what do you do to help them adjust or learn?
- This role requires balancing professionalism with a friendly attitude—how do you maintain that balance when under pressure?
- What motivates you to consistently deliver high-quality service, even on tougher days?
- The company values initiative. Can you share an example of when you took the lead to improve a process or enhance customer satisfaction?