About the Role: Responsibilities, Skills, and Requirements
Introduction
Are you the kind of person who finds satisfaction in seeing every detail spotless and every process running like clockwork? As our new Laundry & Dry Cleaning Supervisor, you’ll take the helm of one of the busiest branches around, ensuring customers (and their clothes) leave happier than they arrived. This isn’t just about clean collars — it’s a chance to shape a business, grow a team, and make your mark in an industry where quality and care mean everything.
About the Company
We’re a locally rooted laundry and dry cleaning brand with a reputation for reliability and a friendly face at the counter. Beyond our spotless linens and crisp shirts, we’re a close-knit crew: Friday mornings often mean pastries in the breakroom, and you’ll never find a team that pulls together quite like ours during busy weeks. With an eye on innovation, we’re always looking for new ways to serve our community and grow our partnerships — lately, that’s meant working more closely with hotels and businesses who value the details as much as we do.
What You’ll Be Doing
- Taking full ownership of daily shop operations, from open to close
- Leading, supervising, and mentoring a team of laundry professionals — hiring, training, and supporting their growth
- Overseeing washing, ironing, dry cleaning, and packaging to guarantee impeccable standards
- Creating and organizing staff work schedules that keep the wheels turning smoothly
- Maintaining inventory of detergents, supplies, and equipment — flagging what needs repair or restocking
- Being the go-to for quality control, resolving customer queries with empathy and efficiency
- Actively seeking out and closing new business contracts with hotels, offices, and community partners
- Keeping an eye on the competition and suggesting improvements to keep us ahead
- Reporting on performance, productivity, and team progress to management (don’t worry, we appreciate honesty over sugarcoating)
What You’ll Bring
- Previous experience supervising or managing in a laundry, dry cleaning, or hospitality setting
- Strong leadership skills: you know how to inspire, coach, and bring out the best in every shift
- Practical knowledge of machines, detergents, and garment care (if you can spot a tricky stain from across the room, that’s even better)
- Organizational talents — handling schedules, supplies, and customers without dropping a stitch
- Personable communication; you know how to build rapport with clients and colleagues alike
- Eagerness to develop business, with a track record (or real enthusiasm) for securing new contracts
- Ability to work flexible hours, including some weekends as needed
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive base salary with performance-based bonuses
- Employee discounts on all our services (your dry cleaning needs are covered!)
- Supportive, team-oriented environment — we believe feedback is a two-way street
- Career development support — we aim to promote from within whenever we can
- Modern, well-maintained equipment and a focus on workplace safety
- Opportunity to expand your skills in both operations and business development
- Flexibility and autonomy in your day-to-day management
- Occasional treats (birthday celebrations and “best uniform ironing” contests happen more often than you’d think)
Here, you’re not just keeping things clean — you’re helping set new standards in service, both for your team and our customers. Someone who takes pride in every crisp fold will feel right at home with us.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your approach to supervising a laundry or dry cleaning operation during a particularly busy period?
- How do you ensure consistent quality control across washing, ironing, dry cleaning, and packaging processes in a team environment?
- Tell us about a time you had to troubleshoot equipment issues or manage supply shortages — how did you keep operations on track?
- What strategies have you used to organize and optimize staff schedules, especially when covering for absences or peak demand?
- Describe your process for training new staff members and mentoring existing team members to improve performance.
- When working with commercial clients like hotels or offices, how do you identify and secure new business opportunities?
- Share an example of how you resolved a challenging customer complaint and turned the experience into a positive outcome.
- Give us an example of a suggestion you’ve made to improve processes or outpace competitors in your previous roles.
- How do you handle reporting honest feedback to upper management, especially when things aren’t going as planned?
- In what ways do you build a supportive and motivating environment for your team during high-pressure weeks?
- What do you think makes for great communication between team members, especially in a fast-paced, service-focused business?
- How do you adapt your leadership style when mentoring someone who’s struggling versus someone who’s excelling?
- Our culture values both initiative and teamwork — how do you balance taking charge with listening to and empowering others?
- What inspires you most about working in a locally rooted, customer-facing business like ours?