About the Role: Responsibilities, Skills, and Requirements
Ever wonder what it’s like to be part of the team at an iconic hotel, making visitors feel at home in the heart of Dubai’s Media City? If you’ve got a passion for hospitality—whether you’re just starting or well on your way—Reddison Blu Hotel might be your next chapter. Right now, we’re growing and looking for friendly, reliable customer service staff, front office professionals, receptionists, supervisors, and guest relations team members to help us deliver unforgettable guest experiences.
About the Company
Reddison Blu Hotel isn’t just a name—it’s a gathering place for visitors and locals alike, nestled right in bustling Media City. What sets our team apart? It’s the mix of ambition and warmth you feel in every corridor and conversation. We believe that every interaction, whether it’s a guest’s first greeting or a spontaneous “good morning” in the lobby, shapes what people remember about their stay. We’re big on teamwork, and yes, we celebrate wins—small and large—with Friday recognition shout-outs and the occasional team breakfast. Growth is happening fast, and we’re excited to welcome new faces into our diverse crew.
What You’ll Be Doing
- Greeting guests: Set the tone with a warm welcome, whether at the front desk or on the phone.
- Checking guests in and out: Handle arrivals and departures with efficiency and attention, making sure every detail is smooth.
- Responding to inquiries: Answer questions about our hotel, services, local attractions, and more—no script, just authentic helpfulness.
- Assisting with guest needs: Solve problems, anticipate requests, and go the extra mile to ensure a memorable stay.
- Coordinating with housekeeping and other departments: Keep communication flowing to maintain high standards.
- Handling reservations: Manage room bookings and changes, sometimes juggling a few at once (your inner multitasker will thank you).
- Supporting teammates: Whether you’re lending a hand during busy periods or covering a colleague’s lunch break, you know we’re all in this together.
- Supervisors: Guide and coach the team, handle feedback, and help create a motivating, positive environment.
What You’ll Bring
Must-Haves:
- Strong communication skills in English (and bonus points for other languages)
- A customer-first mindset—genuine enthusiasm for helping others
- Professional attitude and presentation (our guests notice!)
- Willingness to work flexible shifts, including weekends or holidays
- Existing residency inside the UAE
Nice-to-Haves:
- Previous experience in customer service or hospitality, but new faces eager to learn are always welcome
- Familiarity with hotel booking systems or front desk tools
- Confidence to handle a fast-paced, multicultural environment
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salaries starting from 4,000 and up to 8,000 AED or beyond (based on experience & role)
- Visa sponsorship and benefits in line with UAE labor laws
- Real opportunities to grow and be promoted from within
- Supportive team vibe—friendships and collaboration are part of the culture
- On-the-job training for anyone new to hospitality, so you’ll never feel lost
- An energetic workplace in Dubai’s Media City—never a dull moment!
- Regular staff recognition, team gatherings, and a management team that genuinely wants your input
You’ll be joining a place that values people—from our guests to every member of our staff. If you’re ready to help us create remarkable moments, we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- How do you approach greeting guests to make them feel genuinely welcome when they first arrive?
- Can you walk us through the steps you’d take to manage a guest’s check-in and check-out while ensuring all details are accurate?
- Tell us about a time you had to manage multiple guest requests or reservations at once. What strategies did you use to stay organized?
- If a guest approached you with a complaint about their room, how would you handle the situation to ensure their satisfaction?
- What experience, if any, do you have with hotel booking systems or front desk tools, and how quickly do you adapt to new software?
- In your own words, what does “guest relations” mean and how would you go the extra mile to create a memorable stay for someone?
- Describe a situation where you had to coordinate between different departments (like housekeeping or maintenance) to solve a guest’s issue. How did you keep communication smooth?
- For those applying for a supervisory role: How do you motivate a team during busy periods, and what steps do you take when giving feedback?
- Share an example of a time you helped cover a colleague’s duties or stepped in during a hectic shift. What did you learn from that experience?
- Working in Dubai’s Media City means interacting with guests from around the world. How do you adapt your communication style in a multicultural environment?
- Our team celebrates wins together, big and small. How important is recognition and team spirit to you in the workplace?
- This role requires flexibility, including weekends or holidays. How do you balance work commitments with your personal life, especially during busy seasons?
- What attracted you to the hospitality industry, and where do you see your career growing within a hotel like Reddison Blu?
- How would you ensure our guests leave with a “wow” impression, even after a short stay?