About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking for your next challenge in the UAE’s ever-evolving logistics scene? We’re hiring an Operations Professional with solid experience in delivery companies to help steer our bustling Ajman (Al Roada 3) hub. If you’re passionate about streamlining processes, supporting drivers, and making sure customers are happy—all while keeping the wheels turning—this might be just the spot for you.
About the Company
We’re a delivery company with deep roots in Ajman, but we don’t believe in business as usual. Here, everyone from the back office to our drivers on the road believes that a successful delivery is about people, trust, and that dash of creativity it sometimes takes to get things done. We’re proud of our close-knit team—afternoon tea in the break room is a sacred ritual, and problem-solving often comes with a good dose of laughter. As the UAE’s logistics landscape grows, so do we—adapting, improving, and looking for leaders who want to help shape our next chapter.
What You’ll Be Doing
- Coordinating and managing daily delivery operations, ensuring smooth order flow from dispatch to doorstep
- Overseeing and guiding our team of drivers, offering support, troubleshooting issues, and stepping in when things get bumpy
- Keeping a sharp eye on completion rates—analyzing performance, identifying gaps, and celebrating successes
- Resolving customer concerns quickly and professionally, turning challenges into opportunities for delight
- Creating, reviewing, and submitting detailed performance reports for management, with insights and recommendations
- Working hand-in-hand with leadership to develop and improve operational strategies as our company grows
- Playing a key role in daily problem-solving, sometimes rolling up your sleeves when the unexpected happens
What You’ll Bring
Must-Haves:
- Previous experience in a delivery operations or logistics management role, ideally within the UAE
- Excellent organizational skills—you’re comfortable juggling multiple tasks and timelines
- Strong problem-solving instincts, especially when it comes to resolving delivery or customer-related issues
- Clear communication skills (Arabic and/or English), with the ability to guide drivers and reassure customers alike
- Data-driven mindset; you know your way around performance reports and operational KPIs
Nice-to-Haves:
- Familiarity with last-mile delivery challenges specific to Ajman or similar UAE environments
- Experience implementing new operational strategies or tech in a logistics setting
- Comfort with fleet management software or routing applications
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here (Benefits & Perks)
- Supportive, human-first work culture—problems are solved together, not in isolation
- Opportunities for professional development and growth as we expand our team and services
- Competitive salary package, with performance-based incentives
- Enjoy a sense of community—celebrate milestones (big and small) with the team
- Employee discounts on delivery services for your family and friends
- Convenient location in Ajman with on-site amenities
We believe that great operations professionals are the glue that holds a delivery business together. If you’re ready to be part of something dynamic, supportive, and growth-oriented, we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through a recent experience where you coordinated daily operations for a delivery company? What specific challenges did you encounter and how did you address them?
- How have you supported and guided a team of drivers during a particularly challenging or high-pressure delivery period?
- What methods or tools have you used to monitor and analyze delivery completion rates? How did your insights impact operational improvements?
- Describe a time you had to quickly resolve a customer’s complaint regarding a delayed or problematic delivery. What steps did you take to turn the situation around?
- How familiar are you with fleet management software or routing applications, and how have you used such tools to optimize delivery routes?
- Can you provide an example of how you’ve contributed to developing or implementing new operational strategies in a logistics or delivery environment?
- Tell us about a time when an unexpected issue disrupted daily operations. What was your approach to problem-solving in that situation?
- How do you balance the need for efficiency with maintaining positive relationships with drivers and customers?
- Working within a diverse team is part of our culture. How have you handled communication challenges, especially when managing teams with different language backgrounds?
- In this role, you’ll often be juggling multiple priorities. How do you stay organized and ensure tasks are completed on time?
- What motivates you to work in the logistics and delivery sector, especially within a community-focused environment like ours in Ajman?
- How do you celebrate your team’s achievements and keep morale high during demanding times?
- Share an instance when your creative thinking led to an improvement in delivery processes or customer satisfaction.