About the Role: Responsibilities, Skills, and Requirements
Introduction
Do you find genuine satisfaction in helping people feel welcome the moment they walk through the door? At London Medical Center, we’re on the lookout for a Receptionist to join our warm and busy clinic in Al Humaidiya 2, Ajman. You’ll be the reassuring first point of contact for our patients — the friendly face (and voice) who sets the tone for their entire experience with us. In a community where clear communication and professionalism truly matter, this is your chance to make a real difference every single day.
About the Company
London Medical Center isn’t just another healthcare facility; we’re a vibrant team that believes every patient interaction matters, from the very first greeting at the front desk to every visit that follows. Our clinicians work hand-in-hand with our reception team to ensure every patient feels genuinely cared for — it’s a big deal to us. We embrace multiculturalism (our lunchroom is as diverse as our patient list), celebrate small wins, and make sure our receptionists never feel like they’re “just the front desk.” In short: here, your personality and professionalism truly count.
What You’ll Be Doing
- Greet patients and visitors in person, making every arrival feel acknowledged and cared for
- Answer and direct incoming calls with patience and a smile, even on the busiest days
- Schedule, confirm, and manage patient appointments to keep everything running smoothly
- Support overall front desk operations — from paperwork to coordination with back-office staff
- Use your Arabic language skills to assist patients who might feel more at ease speaking in their native tongue
- Handle confidential information with complete professionalism
- Quickly resolve minor concerns or redirect issues to the right person on the clinical team
What You’ll Bring
Must-Haves:
- A warm, approachable, and professional attitude
- Fluent Arabic speaking skills (essential for serving our community)
- Courteous, confident communication — in person and on the phone
- Ability to multitask and stay organized during busy clinics
Nice-to-Haves:
- Prior experience at a clinic or healthcare front desk
- Familiarity with appointment scheduling software
- A knack for calming anxious patients or family members
Not sure you tick every box? We’d still love to hear from you. Sometimes the right attitude outweighs the perfect CV.
Why You’ll Love Working Here
- Supportive, collegial atmosphere — we genuinely look out for one another
- Exposure to a dynamic, multicultural environment in Ajman
- Regular on-the-job learning with friendly mentors
- Staff discounts on clinic services
- Stable working hours (no late nights)
- Opportunities to grow into other front-office or administrative roles
You’ll join a team that values respect, teamwork, and a sense of humor — that’s what keeps our days rewarding (and even a little bit fun!). If you’re excited to become the frontline ambassador for our patients and help make healthcare more human, you’ll fit right in here.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- How have you ensured busy clinic days run smoothly when juggling appointment scheduling, phone inquiries, and walk-in patients?
- Can you describe your experience working with appointment booking or scheduling software, and how you learned to use it efficiently?
- Tell us about a situation where you had to handle confidential patient information. How did you make sure it stayed protected?
- Share an example of how you used your Arabic language skills to assist a patient who was struggling with communication.
- When a patient or family member arrives anxious or upset, what steps do you take to help them feel calmer and supported?
- Have you ever had to quickly decide whether to resolve a patient concern yourself or escalate it to clinical staff? What factors guided your decision?
- Can you give an example of working with a team where clear, open communication made a significant difference in the day-to-day workflow?
- How would your previous colleagues describe your approach to meeting new people or working in a multicultural team?
- Sometimes front desk days can feel repetitive or stressful. What strategies do you use to maintain positivity and professionalism throughout your shift?
- Why do you think it matters how a patient is greeted when they arrive at a healthcare clinic?
- Tell us about a time you learned something new at work, either on your own or with mentoring—how did you go about it?
- At London Medical Center, we try to celebrate small wins as a team. Can you share how you like to contribute to a positive workplace culture?
- What excites you most about the opportunity to be the first point of contact for our patients in Ajman?