About the Role: Responsibilities, Skills, and Requirements
Introduction
Are you someone who thrives in a warm, people-focused environment? We’re on the lookout for a Receptionist to join our Pilates studio in Al Hamidiyah, Ajman—a place where movement and community come together. This is more than a front-desk job: it’s a chance to be the friendly face that greets each client and keeps our studio humming along smoothly. If you enjoy making people feel welcome and organized, you just might find this role as energizing as our Pilates classes!
About the Company
We’re a boutique Pilates studio with a loyal, tight-knit member base and a passion for supporting personal wellbeing—body and mind. Around here, team spirit isn’t just a buzzword. Whether we’re celebrating small wins or sharing a cup of herbal tea after a busy morning, we look out for one another. Our instructors are genuinely invested in client progress, and we believe a welcoming atmosphere starts with our front desk. Fridays? Expect a playlist pick-me-up and plenty of post-class laughter.
What You’ll Be Doing
- Welcoming each client with a smile and making sure they feel comfortable the moment they walk in
- Answering phone calls—fielding questions about classes, memberships, or even the best time for a beginner to start
- Handling client bookings, both in-person and over the phone, and making sure our class schedule stays organized
- Receiving payments and keeping an accurate log of transactions (don’t worry, we’ll show you the ropes)
- Responding to customer inquiries and assisting with any issues or rescheduling
- Maintaining the reception area and ensuring our studio’s first impression is always a positive one
- Collaborating with instructors to make sure class attendance and client feedback are up to date
- Occasionally lending a hand with simple administrative tasks around the studio
What You’ll Bring
Must-Haves:
- Previous experience in a receptionist or customer service role (bonus points if it’s in a fitness studio, clinic, or spa)
- Friendly, approachable personality—people feel comfortable talking to you
- Basic computer skills; you’re comfortable learning scheduling or booking software
- Organizational skills and attention to detail
- Good communication skills in English (and Arabic is a definite plus)
- Ability to work shifts, including some evenings and weekends when needed
Nice-to-Haves:
- Passion or interest in wellness, fitness, or Pilates
- Familiarity with social media or basic digital marketing
- Experience handling payments or POS (point-of-sale) systems
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Supportive, spirited team that values open communication
- Flexible shifts to accommodate your lifestyle
- Complimentary studio classes—take care of yourself, too!
- A beautifully designed, calming workspace
- Growth opportunities for those who want to develop skills or take on more responsibility
- Regular staff get-togethers (and yes, everyone’s taste in music gets a turn)
Come join a workplace that feels more like a community than just a job. Here, your enthusiasm and attention make a real difference—with plenty of time to stretch, breathe, and grow alongside us.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share your experience working in a receptionist or front desk role, particularly in a wellness, fitness, or hospitality environment?
- How do you handle high-traffic periods at the front desk, especially when you need to juggle client check-ins, phone calls, and class bookings simultaneously?
- Describe your familiarity with scheduling or booking software. What systems have you used, and how quickly do you adapt to new digital tools?
- When a client asks for a recommendation about which Pilates class to join as a beginner, how would you approach the conversation?
- Tell us about a time when you had to handle a customer complaint or help a client reschedule at the last minute. What steps did you take to resolve the issue?
- How do you ensure accuracy while handling payments and maintaining transaction logs, particularly during busy times?
- Imagine you notice a regular client seems unusually quiet or upset when they arrive. How would you approach them to make sure they feel welcome and cared for?
- What strategies do you use to stay organized and detail-oriented when managing bookings, payments, and administrative tasks?
- Have you ever worked closely with a team to solve a challenge or deliver a great customer experience? Walk us through a specific example.
- Our studio’s atmosphere is friendly and supportive. How do you contribute to a positive, community-focused environment at work?
- Sometimes, you’ll be asked to help with small administrative projects that may go beyond reception duties. How do you approach new responsibilities that are outside your usual scope?
- We value open communication and regular staff get-togethers. What’s important to you in a team environment, and how do you help build team spirit?
- Are you comfortable working flexible shifts, including some evenings and weekends? How do you manage your time and maintain enthusiasm on a varied schedule?