About the Role: Responsibilities, Skills, and Requirements
Ever pictured yourself as the front-facing heart of a busy creative workshop? We’re on the lookout for a Receptionist who brings warmth, organization, and a genuine love for helping people to our tailoring and embroidery shop. In this role, you’ll be so much more than a greeter—you’ll be the vital link between customers and our talented team, making sure everyone feels welcome and every order runs seamlessly. If you enjoy stylish surroundings, fast-paced days, and being part of the fabric that holds a business together, this could be just the spot for you.
About Us
Nestled in the heart of the community, our shop is a hub for bespoke tailoring and beautiful embroidery that stands the test of time (and trends). Family-run and closely-knit, we thrive on personal touches—think handwritten thank-yous in every delivery and laughter in the break room. Our small team values good communication, a can-do spirit, and the kind of attention to detail that turns a first visit into a loyal customer. Friday afternoons sometimes come with surprise treats (our head tailor is convinced pastries boost productivity), and we cheer each other on through even the trickiest hem jobs.
What You’ll Be Doing
- Warmly welcome customers as they arrive, offering genuine help and info on our services.
- Collect and clarify order details, ensuring customers feel understood (and excited!) about their choices.
- Issue invoices accurately, process payments, and double-check order forms for completeness.
- Track customer orders — from initial measurements to the final fitting — and keep everyone updated with friendly reminders.
- Liaise with the tailors to monitor order progress and flag any delays or adjustments early.
- Stay organized with paperwork, service logs, and digital records (we’re not fully paperless yet, but getting there).
- Guide customers through fabric options, embellishments, and basic pricing questions with confidence.
- (Bonus) Step in to take basic measurements if the shop gets busy—experience here is a huge plus, but we’ll train the right person.
What You’ll Bring
Must-Haves:
- Experience in a receptionist, administrative, or front-of-house role (any shop, boutique, or creative studio a major bonus)
- Clear communication skills, both in-person and on the phone
- An eye for details—matching order forms to garments is second nature to you
- Warm, professional demeanor—people feel instantly comfortable around you
- Basic comfort with invoicing and simple order tracking systems
Nice-to-Haves:
- Familiarity with tailoring, textiles, or fashion retail (even if it’s just a personal interest)
- Experience in taking garment measurements
- A creative streak or appreciation for handmade craft
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Supportive, family-like team that always has your back
- Close-up look at the artistry of tailoring and custom embroidery
- Opportunities to learn about fabrics, fashion, and alterations on-the-job
- Casual dress code—we love style, but comfort (and aprons) are key
- Flexible hours where possible, and regular breaks with good company
- Located in a bustling, easy-to-reach part of town
- Room to grow—many of our team members have advanced their roles or skills here
People-first is our motto, whether you’re a guest or a teammate. If you want a job where your smile truly makes a difference, let’s talk.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe your approach to welcoming guests in a busy environment and making them feel at ease?
- Tell me about your experience processing invoices and handling payments—what systems or methods have you used in the past?
- How would you handle a situation where a customer is unhappy because their order is delayed? Walk me through your steps.
- When juggling multiple orders and customer questions at once, how do you stay organized and make sure details don’t slip through the cracks?
- Have you ever had to explain technical or creative services to someone unfamiliar with them? How did you help them understand their options?
- If you realized an order form didn’t match the garment or there was missing info, how would you resolve the issue?
- Our team values laughter and camaraderie—what’s something positive you’ve contributed to a previous workplace’s culture?
- Describe a time you had to adapt quickly to new tasks or systems, especially if technology was involved.
- How comfortable are you with learning about fabrics, garment styles, or custom options if you’re not already familiar? What’s your curiosity level with fashion or textiles?
- Share an example of when you collaborated with a small team to meet a tight deadline or manage an unexpected rush.
- In your opinion, what is the most important quality for a receptionist in a close-knit, creative shop like ours?
- If the shop is bustling and someone asks you to take basic measurements but you’re still learning, how would you approach it?
- Working in a family-run business comes with its own flavor—what attracts you to this kind of environment, and how do you see yourself fitting in?
- Sometimes our days don’t go as planned. Tell us about a time you helped smooth things over for a colleague or customer when things got hectic.