About the Role: Responsibilities, Skills, and Requirements
Introduction
Ready to be part of something fresh in Dubai’s buzzing food scene? A brand-new restaurant is opening its doors in the heart of Jumeira—and we’re on the lookout for warm, driven team members to shape every guest’s first impression. Whether you thrive on the phone or in person, these customer-facing roles come with real career potential and the excitement of launching alongside a passionate crew. Fancy starting a new chapter where your energy and professionalism are truly valued?
About the Company
This isn’t just another chain restaurant. Our founders are food lovers with a track record of delivering vibrant, memorable dining experiences across Dubai. The team’s spirit is as important as the menu—think morning huddles over strong coffee, real respect for every role, and lots of laughter threaded into every shift. Even as a new venture, we’re committed to nurturing bright ideas, offering support from experienced mentors, and crafting a team dynamic where everyone feels at home (and maybe a little celebrated, too).
What You’ll Be Doing
Call Center & Customer Service Roles (AED 2500–4000)
- Answering guest inquiries with patience, genuine warmth, and helpful efficiency—mostly by phone, sometimes on WhatsApp or over email.
- Handling table reservations and special requests with accuracy, always aiming for a “wow” first impression.
- Resolving guest concerns swiftly, collaborating with the wider team to turn any hiccup into a happy ending.
- Keeping records organized so the operations team always has the details they need on hand.
- Sharing info on menu highlights, specials, and promotions—because a great meal often begins with anticipation.
Receptionist Roles (AED 3000–5000)
- Greeting each guest as they walk in—think bright smiles and that small talk that makes people feel truly seen.
- Managing bookings and table assignments using our digital system (full training provided).
- Coordinating with servers and kitchen staff to keep things running smoothly during busy shifts.
- Handling messages, deliveries, and special requests with grace—no two days will look quite the same.
- Supporting team events, celebrations, and sometimes lending a hand when things get lively on the floor.
What You’ll Bring
Must-Haves
- A positive attitude and genuine enthusiasm for helping others—guests and teammates alike.
- Strong communication skills in English. Knowing Arabic or other languages? Even better!
- Previous experience in hospitality, customer service, or reception roles.
- Flexibility with shifts, including evenings and weekends—you know the drill in F&B.
- Professional appearance and punctuality (guests notice, and so do we).
Nice-to-Haves
- Prior experience with restaurant bookings software or call center tools.
- A ready smile and a knack for finding solutions, even when things get busy.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Accommodation and visa provided for qualified hires—no stressful paperwork to handle.
- Competitive salary ranges based on experience and role.
- Be part of an energetic team from day one, with plenty of opportunity to grow.
- Regular staff meals (yes, you’ll get to try the menu!).
- Supportive, approachable management who genuinely invest in staff wellbeing.
- A real sense of ownership as you help define the guest experience in a brand-new spot.
- Chance to build experience in one of Dubai’s most sought-after dining neighbourhoods.
There’s something meaningful about helping launch a new restaurant—you’ll have a say, a stake, and (we hope) a few stories to tell by the time we’re the talk of Jumeira. All applications will go through our trusted recruitment partner, who applies a standard job application fee.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through how you would handle a guest call where someone is frustrated about a booking issue?
- When communicating with guests via WhatsApp or email, how do you ensure clarity and professionalism while still sounding friendly?
- Have you used digital reservation systems before? If so, which ones, and how quickly did you get up to speed?
- Imagine it’s a busy shift and you notice the bookings don’t match the actual table availability—how would you resolve this while keeping guests satisfied?
- How do you stay organized when tracking guest requests, reservations, and special instructions across different channels?
- Tell us about a time you turned an unhappy customer into a satisfied one. What steps did you take, and what was the outcome?
- Sometimes team members need to pitch in beyond their main duties, especially during the opening of a restaurant. Can you share an example of when you went above and beyond to support your coworkers?
- This role can involve evenings and weekends. How do you balance work-life flexibility and maintain high energy during varied shifts?
- What strategies do you use to de-escalate tense situations, whether with a guest or within the team?
- Building rapport with guests starts from the first hello. How do you make someone feel truly welcome, whether in person or over the phone?
- Our team values laughter and camaraderie—how do you contribute to a positive work environment, even on challenging days?
- In a brand-new restaurant, processes can evolve quickly. Describe how you adapt when routines or procedures change.
- What excites you most about joining a brand-new team and being part of a restaurant’s grand opening?