About the Role: Responsibilities, Skills, and Requirements
Introduction
Curious about what makes people tick—and love chatting on the phone? As a Phone Survey Conductor with us in Deira, Dubai, you’ll be at the pulse of market insights, starting meaningful conversations that shape brands, services, and sometimes even the headlines. This isn’t your average call center role; it’s a chance to actually connect with people, learn what drives decisions, and contribute to the kind of research that businesses genuinely count on. If you’re ready for rewarding work (and a salary that recognizes your skills), read on.
About the Company
We’re a fast-growing market research company rooted in the vibrant heart of Deira. Our tight-knit team thrives on curiosity, collaboration, and discovering the stories behind data points. At our core? Open communication and integrity — both with our clients and every teammate. Mondays start with good coffee and lively brainstorming. Fridays wrap with shared wins and candid feedback. We're proud of our diverse crew: voices from across the UAE, all dedicated to capturing the nuanced perspectives that make market research matter.
What You’ll Be Doing
- Conduct engaging phone interviews with respondents across different backgrounds—never a dull day
- Accurately record responses, bringing both empathy and precision to each survey
- Navigate call scripts while remaining natural and adaptable — no robotic conversations here
- Meet daily and weekly survey targets while keeping calls respectful and professional
- Flag unique or unexpected findings to the insights team (we’re all about spotting trends early)
- Take part in regular skills workshops—everyone has a say in how we evolve our approach
- Uphold strict confidentiality with every piece of data you handle
What You’ll Bring
- Must-Haves:
- Currently residing in the UAE (please note: applications from outside the UAE cannot be considered)
- Confident spoken English (fluency in additional languages is a real plus)
- Empathy, patience, and the knack for making strangers feel at ease—even on short calls
- Sharpened listening skills, with quick, accurate data entry
- Familiarity with basic computer applications (MS Office, survey tools, etc.)
- Nice-to-Haves:
- Previous call center, customer service, or phone-based interviewing experience
- Arabic, Hindi, Urdu, Tagalog, or other regional language skills
- Knowledge of UAE culture and trends
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary: AED 3,000–4,500 per month—promptly paid, every month
- Residency visa (two years) for peace of mind and career stability
- Full health insurance — your wellbeing matters
- Housing and transportation covered, so you can focus on work and not just logistics
- A friendly, multicultural team that genuinely celebrates every success (big or small)
- Skills workshops, feedback sessions, and a leadership team who actually listens
We believe great conversations can change minds—and careers. Join us in making research feel personal, and discover what a close-knit company can really offer.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- How do you approach starting a conversation with someone you’ve never spoken to, especially over the phone?
- Can you describe a time when you had to follow a script but also needed to adapt your words to keep the conversation authentic?
- When managing multiple surveys on a tight deadline, how do you ensure each respondent feels heard and valued?
- What strategies or techniques do you use to accurately record responses while maintaining a natural flow in your calls?
- In your experience, how do you handle situations where a respondent shares an unexpected or sensitive insight during a survey?
- Tell us about a situation when you had to meet ambitious daily or weekly targets—how did you keep yourself motivated and on track?
- Have you ever encountered a difficult or disengaged respondent? How did you turn the conversation around or salvage usable data?
- Can you share an example of how your knowledge of UAE culture or languages helped you connect with someone or collect more meaningful feedback?
- How do you maintain confidentiality and trust, especially when dealing with personal or sensitive data from survey participants?
- Describe a time you contributed to team improvement during a workshop or brainstorming session. What ideas did you bring, and what was the outcome?
- What steps do you take to ensure accuracy when inputting survey data under pressure?
- How would colleagues or friends describe your ability to make people feel comfortable quickly?
- Our team values open communication and honest feedback. How do you typically share or receive constructive criticism?
- What excites you most about working in a setting where every team member’s voice matters and success is genuinely celebrated?