About the Role: Responsibilities, Skills, and Requirements
Introduction
All set for a new challenge in the heart of Jebel Ali’s industrial scene? We’re searching for a Telesales Executive who’s ready to come on board quickly and make an impact from day one. This role is all about connecting with potential customers, sharing the value of our services, and turning curiosity into real business. If you thrive on real-time results and enjoy the rhythm of phone-based sales, you might just be a perfect fit for our fast-moving team.
About the Company
We’re a service-driven business anchored right in Jebel Ali Industrial Area 1—an energetic hub where every day brings something new. Our team has a bit of a reputation: we’re known for our hands-on support, a knack for solving problems quickly, and the camaraderie that comes with working side by side in a buzzing office. We care about getting results, but we also care about keeping laughter in the break room and making sure you feel part of the crew by the end of your very first week. No two days here look the same, but every day brings new opportunities to grow.
What You’ll Be Doing
- Making outbound calls to a targeted list of potential customers, introducing our services and sparking their interest
- Listening closely to customer needs and helping them understand exactly how we can deliver value
- Handling incoming calls as needed, addressing questions with accuracy and care
- Troubleshooting problems, resolving issues quickly, and always following up to ensure satisfaction
- Keeping detailed and organized records of your calls, leads, and outcomes
- Collaborating with team members to sharpen your pitch, share insights, and brainstorm creative solutions
- Hitting—and, ideally, exceeding—your monthly sales and customer engagement targets
- Maintaining a positive, energetic phone presence, even during the busiest days
What You’ll Bring
Must-Haves:
- Confident, friendly phone manner—you genuinely enjoy talking with people
- Previous experience in telesales, customer service, or a related field (even a few months goes a long way)
- Good spoken and written English; Arabic or other language skills are a plus
- Strong organization—you’re comfortable tracking calls, updating logs, and managing follow-ups
- The ability to think on your feet and problem-solve in the moment
- Motivation to meet (and beat) goals without constant supervision
Nice-to-Haves:
- Familiarity with CRM software or call center systems
- Experience working in or around the Jebel Ali area
- Capacity to handle high call volumes with a positive attitude
- A quick sense of humor never hurts, either
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here (Benefits & Perks)
- Steady hours and a reliable monthly paycheck
- Team-oriented environment with supportive colleagues who want you to succeed
- Onsite amenities and easy access to public transportation around Jebel Ali
- Regular recognition for individual achievements—your hard work won’t go unnoticed
- Training and mentorship opportunities to help you build your skills
- Occasional team lunches, birthday celebrations, and a little good-natured office banter
- This is an on-site role: great for anyone looking for hands-on teamwork and face-to-face support
We believe in rewarding effort and making every member of our team feel valued. If you want a place where your voice matters and every day brings a fresh start, you might just find your next home with us.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through your experience making outbound sales calls and how you approach introducing services to potential customers?
- How do you tailor your pitch when you sense a potential client isn’t immediately interested or seems hesitant?
- Tell us about a time you successfully resolved a customer’s complaint during a phone call. What steps did you take to ensure their satisfaction?
- What strategies do you use to stay organized when managing a high volume of calls, leads, and follow-ups?
- Have you worked with any CRM software or call center systems before? If so, how do you use these tools to enhance your workflow?
- Meeting (and exceeding) sales targets can be demanding. How do you keep yourself motivated, especially during slower periods?
- Imagine you’re juggling multiple conversations on a busy day. How do you prioritize which customer issues or leads to address first?
- Give an example of how you’ve collaborated with colleagues to improve team results or overcome a sales challenge.
- How would you handle a situation where a repeat caller becomes frustrated and difficult to assist?
- This role requires fast thinking and adapting on the go. Can you share a moment where you had to quickly pivot your approach to save a deal?
- What do you think makes for a genuinely friendly and effective phone presence, especially when under pressure?
- Our office thrives on camaraderie and team spirit. How do you contribute to a positive, supportive environment in your workplace?
- How would you fit into a team that values both high performance and a sense of humor in the day-to-day routine?
- What attracted you to our company culture and this role specifically, and how do you see yourself growing with our team?