About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to have your voice be the driving force behind business growth? If you thrive on conversation, enjoy connecting with people, and want to jump-start or advance your career in a bustling, multicultural environment, this telecalling role at Mahi Enterprises Co Ltd in Dubai’s vibrant Al Qusais district might just be your next big move. With both male and female positions available, we’re looking for energetic, motivated individuals who know how to turn calls into connections — and rewards.
About Mahi Enterprises Co Ltd
We’re a dynamic, fast-growing company with a reputation for getting things done (and having fun doing it). At Mahi Enterprises, teamwork doesn’t just mean working together; it means celebrating together too, whether that’s over shared meals or during our impromptu office quiz breaks. Based in Dubai, we’re proud of our diverse crew and supportive leadership, where everyone’s input is valued and new ideas are always welcome. Growth? It’s on the menu, whether you’re just starting out or building on years of experience.
What You’ll Be Doing
- Making outbound calls to clients and prospects, introducing our company’s offerings in a clear, professional manner
- Listening actively to understand customer needs and answering questions with confidence and a personal touch
- Handling queries, following up on leads, and ensuring no conversation is left unfinished
- Keeping detailed records of calls and updating our CRM with accurate information
- Supporting the team during peak campaigns — yes, we all pitch in when things get busy!
- Collaborating with colleagues to share feedback, refine our pitches, and celebrate wins (big or small)
What You’ll Bring
Must-Haves
- A friendly, clear phone manner — if people tell you they like talking to you, that’s a great start
- Comfort with basic computer tasks and recording information accurately
- The ability (and patience) to handle multiple calls a day with enthusiasm
- A positive attitude and willingness to learn on the job
- Fluency in English (other languages are a bonus)
Nice-to-Haves
- Previous telecalling or customer service experience
- Familiarity with CRM systems (but don’t worry, we’ll show you the ropes if not)
- A knack for problem-solving or turning tricky calls into opportunities
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary (AED 8,000 to AED 15,000) — based on your experience and skills
- Free food, accommodation, and transportation — we take care of our team
- Visa sponsorship and assistance
- All other benefits in line with UAE Labor Law
- Supportive team environment where questions are encouraged and celebrations are frequent
- Opportunities to grow and take on more responsibility as you find your stride
- Friendly management that genuinely wants to see you succeed
At Mahi Enterprises, you’re not just another voice on the line — you’re a valued team member. We believe in rewarding hard work, supporting personal and professional growth, and making sure you’re comfortable both inside and outside the office. Come join us in Dubai — and bring your ambition with you!
Please note: Application through this recruitment company involves a job application fee.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would handle an outbound call with a new prospect who seems hesitant or uninterested at first?
- Tell us about a time you turned a difficult or frustrated customer into a satisfied one over the phone.
- How do you stay organized when making multiple calls a day and ensuring call details are recorded accurately?
- What strategies would you use to actively listen and identify the real needs of a client during a phone conversation?
- If a customer asks a question you’re unsure about, how would you handle the situation while maintaining their trust?
- Are you familiar with using CRM systems for tracking calls and leads? If not, how comfortable are you with learning new software tools?
- Describe how you manage your energy and motivation when dealing with repetitive tasks or high call volumes.
- Mahi Enterprises values teamwork and jumping in during peak periods. Can you share a situation when you supported a colleague under pressure?
- What does a positive and supportive team environment mean to you, and how do you contribute to it?
- Can you give an example of how you handled feedback that challenged your approach or communication style?
- Why do you think a multicultural workplace might be exciting or beneficial for your personal growth?
- How would you celebrate a small win with your team at work?
- What motivates you to deliver exceptional customer service even when you’re having a tough day?
- With our open-door culture for new ideas, tell us about a time you suggested a change or improvement in your previous role.