About the Role: Responsibilities, Skills, and Requirements
Ever thought about what it feels like to be the beating heart behind a luxury hotel’s seamless operations? As an Administrative Staff member at our distinguished Burjuman property in Dubai, you won't just be organizing paperwork — you’ll help create the experience that keeps guests returning. Whether you’re a multi-tasking whiz or simply passionate about hospitality, this could be a refreshing step up in your admin career, especially in Dubai’s thriving hotel scene.
About the Company
Our hotel is more than just a lavish getaway — it’s a living, breathing community made up of international travelers, world-class hospitality pros, and a team that genuinely looks out for each other. Nestled in the vibrant Burjuman district, we pride ourselves not just on the five-star touches our guests see, but on the behind-the-scenes camaraderie and professionalism that sets us apart. Mornings here often start with laughter over strong coffee, and you’ll quickly feel the rhythm of a team that respects hard work but isn’t afraid of adding a little fun to the mix.
What You’ll Be Doing
- Greet guests and visitors with authentic hospitality, creating an immediate sense of welcome
- Support daily administrative tasks — from managing guests’ records to preparing internal communications
- Coordinate staff schedules, meetings, and room bookings (everyone’s counting on you!)
- Handle telephone and email inquiries — some requests are routine, others… not so much
- Liaise with the housekeeping, maintenance, and F&B teams to ensure smooth daily hotel operations
- Assist managers with reporting and ordering office supplies (you’ll be the go-to person when someone’s lost their pen)
- Help new staff settle in, guiding them through internal policies and onboarding paperwork
- Uphold confidentiality and professionalism at all times, especially when handling sensitive guest information
What You’ll Bring
- Previous experience in an administrative, front desk, or clerical role — hospitality experience is a definite plus
- Competence in MS Office Suite and comfort using booking or management systems
- Clear, polite communication skills in English (extra language skills welcome!)
- Strong organizational habits and an eagle eye for detail — you notice when “teaspoon” is spelled wrong in a menu
- Ability to multitask under pressure in a busy, guest-facing environment
- Friendly, approachable attitude — we count on team players who know how to make everyone feel at home
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive tax-free salary: AED 3,500–5,000 per month, dependent on your skills and experience
- Residency visa provided for visit visa holders after successful interview
- Free accommodation and daily meals — more time to save and less time packing lunch
- Professional work environment where your contributions are noticed and valued
- Real opportunities for career advancement — we prefer to promote from within
- Supportive team culture: from your first week, you’ll have colleagues eager to show you the ropes
- Convenient, lively Burjuman location — easy to reach and never dull
- Diverse and inclusive workplace where everyone’s input matters
At our hotel, people come for the brand — and stay for the camaraderie. Just a heads-up: our recruitment partner does require an application fee, so do factor that into your decision. If you’re ready to take your admin skills to the next level in luxury hospitality, we can’t wait to meet you!
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe your experience managing daily administrative tasks in a fast-paced hospitality or similar environment?
- Tell us about a time you had to handle a sensitive guest inquiry or complaint — how did you manage the situation?
- How comfortable are you using hotel booking or property management systems, and which ones have you previously worked with?
- When coordinating meetings and staff schedules, what tools or strategies do you use to keep everyone on track, especially during busy periods?
- Think about when you had conflicting priorities — how did you stay organized and ensure nothing slipped through the cracks?
- In your previous roles, how have you supported cross-functional teams, such as housekeeping or food & beverage, to ensure smooth operations?
- Describe a specific example when your eye for detail made a positive impact (perhaps catching an error or solving a small issue before it became a big one).
- What does authentic hospitality mean to you, and how do you convey that in your interactions with guests or team members?
- Joining a diverse and lively team in a multicultural workplace like ours, how do you approach building rapport with colleagues from different backgrounds?
- When training or onboarding new staff, what steps do you take to help them quickly feel at ease and understand company policies?
- Describe a situation where you had to maintain confidentiality—how did you ensure sensitive information remained secure?
- How do you continue to develop your communication skills, and can you share an example of tailoring your style to different audiences (guests, managers, or team members)?
- Our team values having a bit of fun alongside professionalism — what role do you think workplace camaraderie plays in the overall guest experience?
- Tell us about a time you received constructive feedback at work. How did you respond and what did you learn from it?