About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to be the friendly voice connecting hungry customers to their favorite meals? At Bait Al Mansaf Restaurant Group, we’re searching for a Female Call Center Agent (Arabic Speaker) to be that first point of cheerful contact for our loyal diners in Abu Dhabi. If you’re passionate about hospitality and enjoy the buzz of the food and beverage world, this is your chance to make every customer call feel welcomed, understood, and deliciously anticipated.
About Us
Nestled in the heart of Al Mushrif, Bait Al Mansaf isn’t just about serving traditional fare — we’re about weaving great food into the daily stories of our Abu Dhabi community. We’re a team that laughs often (sometimes at our own menu puns), values each other’s ideas, and believes that hospitality starts with a warm hello long before a meal reaches the table. Fridays are for quick team breakfasts and light-hearted debates over the best type of Mansaf — and yes, we welcome all opinions!
What You’ll Be Doing
- Answering inbound calls from customers with genuine warmth and efficiency
- Assisting callers with orders, menu questions, delivery tracking, and the occasional special request (no, we can’t teleport Mansaf yet… but we try!)
- Coordinating between kitchen and delivery staff to keep the process smooth and the food on time
- Navigating our ordering system to input, update, and check on orders with accuracy
- Maintaining composure and a friendly attitude, even during busy rush hours
- Keeping detailed call records and following up where needed to ensure customer satisfaction
- Sharing customer feedback with the team, helping us improve service together
What You’ll Bring
Must-Haves:
- Female, native Arabic speaker with confident communication skills (written and spoken)
- Prior experience working in a call center — you know the ropes and the pace
- Hands-on experience in the restaurant or food & beverage industry
- Comfort working from our Al Mushrif location in Abu Dhabi
- Patience, diplomacy, and a knack for making callers feel heard
- Good organizational skills and quick adaptability to changing situations
Nice-to-Haves:
- Familiarity with point-of-sale or restaurant order management systems
- A foodie at heart who loves talking about meals and menu items
- Willingness to pitch in with team tasks or suggest improvements
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary with opportunities for performance-based bonuses
- Friendly, supportive team that treats you like family (seriously!)
- Delicious staff meals and menu tastings — come hungry
- Consistent shift patterns and reasonable overtime policies
- Opportunities to grow with us as we expand in Abu Dhabi
- A spot in our close-knit group, where your voice matters and your efforts are noticed
At Bait Al Mansaf, it’s not just about answering calls — it’s about bringing our hospitality to the very first “hello.” If you’re looking for a role where every day feels a little different (and a lot delicious), we’d love to welcome you to our team.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe your previous experience working in a call center environment, and how it prepared you for fast-paced, high-volume situations?
- How would you handle a customer who is frustrated about a delayed food delivery and wants immediate updates?
- What steps do you take to ensure every order you input is both accurate and complete, especially during busy meal rushes?
- Are you familiar with restaurant point-of-sale or order management systems? Can you share any tools you've used in the past?
- Walk us through how you would assist a caller with a special or unusual menu request that isn’t directly listed.
- How do you prioritize tasks when you’re juggling multiple calls, order updates, and coordination with both the kitchen and delivery staff?
- Tell us about a time when you noticed a recurring customer issue or feedback. What did you do to help improve the situation?
- Describe a situation where you had to remain patient and calm under pressure. What strategies did you use?
- Teamwork is important to us — can you talk about a time you supported your colleagues during a particularly busy shift?
- How do you make sure a caller feels genuinely welcomed and understood, even if you’re handling several requests at once?
- If you noticed a process in our ordering system that could be improved, how would you approach bringing your suggestion forward?
- How comfortable are you discussing food and menu items with customers? What do you think makes for a truly memorable customer interaction in a restaurant setting?
- Our team loves to laugh and share ideas during breaks — what role do you usually play in a team, and how do you contribute to a positive work environment?