About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking for a role where every day brings new faces and fresh interactions? Our team in Dubai’s Terminal 1 is searching for Counter Staff who thrive in fast-paced environments and enjoy making someone’s day a little bit smoother. This isn’t just about ringing up a sale — it’s about creating a welcoming moment for busy travelers, and being the helpful hand they didn’t know they needed. If you love connecting with people, read on.
About the Company
We’re a diverse crew serving the thousands who pass through one of the world’s busiest airports. Each shift is lively, supportive, and fueled by teamwork — we genuinely care about making the airport experience just a bit brighter for our guests. You’ll find us swapping travel stories over coffee (we do know all the best airport snacks!) and celebrating small wins, like those moments when a patient smile turns someone’s day around. Here, your personality adds just as much to the team as your skills.
What You’ll Be Doing
- Greeting every customer with a genuine smile and a helpful attitude
- Handling billing with care and precision, whether it’s cash, card, or through our POS systems
- Answering traveler questions, from product details to special requests, and making thoughtful recommendations
- Keeping the counter area tidy — a little extra shine goes a long way
- Resolving minor issues quickly, so customers leave happy, no matter what
- Collaborating with your teammates (covering for each other is second nature here!)
- Keeping track of inventory at your station and notifying the team when supplies run low
What You’ll Bring
Must-Haves:
- Friendly, approachable demeanor and a polished appearance
- Comfort handling cash, cards, and POS systems accurately
- Ability to juggle tasks and stay cool under pressure
- Strong communication skills — English required, and other languages are a huge plus
- A team mentality and a willingness to go the extra mile for guests and colleagues
Nice-to-Haves:
- Previous experience in retail, F&B, or customer service
- Multilingual abilities — especially Arabic or other widely spoken languages in Dubai
- A knack for troubleshooting simple tech or payment issues
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary with overtime opportunities
- Flexible shift patterns — we know airport life never sleeps
- Staff discounts on food and retail throughout Terminal 1
- Supportive managers and always-someone-to-lend-a-hand teammates
- Real opportunities to learn, gain new skills, and grow
- The energy of airport life — no two days are ever the same!
Working with us means being part of a friendly, global team right at the heart of Dubai’s travel scene. We pride ourselves on valuing people for who they are, not just what’s on their resume. Join us, and help make every traveler’s journey a little brighter.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your experience handling cash and card transactions? How comfortable are you with modern POS systems?
- Describe a time when you had to diffuse a stressful situation with a customer. What steps did you take to ensure a positive outcome?
- How would you make product recommendations to a traveler who seems rushed or unsure about what they need?
- If you noticed inventory running low at your station while juggling multiple customers, how would you handle both priorities effectively?
- Have you ever encountered a minor technical or payment issue at the counter? How did you troubleshoot it, and what was the result?
- In an environment as dynamic as an international airport, how do you manage to stay organized and keep your area neat during busy hours?
- Tell us how you handle communication across language barriers. Have you used other languages at work, and how did that impact your interactions?
- Can you share a moment when teamwork made a significant difference in handling a challenging shift?
- What does “going the extra mile” for a guest or colleague mean to you? Can you give an example from your past roles?
- How do you stay positive and maintain an approachable attitude, even during long or demanding shifts?
- What strategies do you use to remember frequent travelers or repeat customers, and how do you personalize their experience?
- Why do you think working in a high-energy, multicultural environment like Dubai Airport appeals to you?
- How would you contribute to the supportive, team-oriented culture described in our company, even on days when things feel hectic?