About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it takes to turn a regular customer interaction into a truly memorable experience? As our new Customer Service Representative based in the heart of Business Bay, Dubai, you'll be doing just that — acting as the voice and face of our vibrant client brands. This role is perfect for someone who thrives when helping others, values professionalism, and enjoys finding solutions that really make a difference. In a city like Dubai, where service expectations soar, your impact will be felt in every conversation.
About the Company
We're a fast-moving recruitment agency with our roots firmly planted in Dubai’s dynamic business district. Our consultants come from all corners of the world, and while we take our clients' needs seriously, we never take ourselves too seriously — team lunches and spontaneous birthday surprises are common occurrences! We’re passionate about connecting great people with the right opportunities, and we’re proud of the trust our diverse clientele places in us. If you value honesty, collaboration, and a healthy sense of humor, you’ll fit in just fine.
What You’ll Be Doing
- Acting as the first point of contact for customers — whether by phone, email, or chat — and providing friendly, attentive service each time.
- Listening carefully to customer inquiries, quickly understanding their needs, and providing clear, accurate information or solutions.
- Resolving complaints or issues with empathy and efficiency, always aiming to turn challenges into opportunities to impress.
- Collaborating closely with other departments (sales, technical support, logistics) to ensure customers get answers and resolutions fast.
- Keeping track of customer interactions and follow-ups in our CRM system — accuracy and attention to detail go a long way here.
- Continuously sharing feedback and ideas to improve our customer service processes and tools.
- Juggling multiple cases or inquiries at a time without sacrificing warmth or professionalism.
What You’ll Bring
Must-Haves:
- Excellent verbal and written communication skills in English (bonus points for Arabic or other languages!)
- A professional, courteous attitude, even when things get busy or stressful
- Strong problem-solving abilities — you’re the type who loves untangling a tricky situation
- Comfort working with computers and learning new software systems quickly
- Prior experience in a customer service or client-facing role
Nice-to-Haves:
- Experience working in Dubai or familiarity with the UAE market and culture
- Knowledge of CRM software like Salesforce or Zendesk
- The ability to juggle multiple tasks without losing your cool (we see you, multitaskers)
- A knack for spotting patterns and suggesting service improvements
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary package and annual performance bonuses
- Open, collaborative office culture (with plenty of caffeine and good vibes)
- Access to continuous professional development and training
- Regular team outings, wellness activities, and milestone celebrations
- Work in a central Business Bay location close to restaurants, transit, and city life
- Supportive management that respects work-life balance
We know every candidate brings something unique to the table, and we value fresh perspectives and friendly faces. If you’re ready to take the next step in your customer service career — and you enjoy a lively, supportive workplace — you’ll find your people here.
Please note: As is standard for many local recruitment firms, a nonrefundable application fee applies during the hiring process.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time you turned an unhappy customer into a satisfied one? What steps did you take, and what was the outcome?
- How do you maintain professionalism and a positive attitude during a particularly busy or high-stress period at work?
- What techniques do you use to really listen to customers and understand their needs on phone, email, or chat?
- Have you worked with CRM systems like Salesforce or Zendesk before? If so, what features or workflows helped you stay organized?
- Describe a situation where you had to collaborate with other departments (such as sales or logistics) to resolve a complex customer issue. How did you coordinate effectively?
- When juggling several different inquiries at once, how do you prioritize tasks to ensure each customer feels valued?
- If a customer complaint revealed a recurring issue with one of our processes or tools, how would you bring this to the team’s attention?
- Tell us about a time when you adapted your communication style to suit a customer from a different cultural background.
- In your previous roles, how did you approach suggesting improvements to customer service processes? Were any of your ideas implemented?
- Dubai is known for high service standards. How would you go the extra mile to create a memorable customer experience in this environment?
- Working collaboratively is important here. How do you build rapport with colleagues in a diverse and lively team setting?
- How do you balance accuracy in record-keeping with the need to be warm and engaging during every customer interaction?
- What do you enjoy most about customer service, and what keeps you motivated day-to-day?