About the Role: Responsibilities, Skills, and Requirements
Ready to make a real impact just by picking up the phone? As a Call Center Agent with our Al Quoz-based team, you’ll be the friendly voice representing a well-known organization that truly values customer relationships. If you’re someone who thrives on helping others, enjoys a good challenge, and values a stable career in Dubai’s vibrant market, this opportunity might have your name written all over it.
About the Company
We’re not your average nine-to-five. Over the years, our team has grown from a handful of passionate customer service folks into a diverse group known for upbeat teamwork and a knack for problem-solving. The office buzzes with energy—whether it’s the occasional lunch potluck or our impromptu team contests, there’s always a reason to smile. We’re proud of a track record that puts customer satisfaction first, and our culture reflects that focus: supportive, approachable, and rooted in integrity.
What You’ll Be Doing
- Handling inbound and outbound calls with professionalism and warmth—think “concierge with a headset.”
- Listening actively to customer inquiries, concerns, or feedback, then offering practical, accurate solutions.
- Navigating our systems to provide quick responses—no endless hold music here!
- Logging details of each interaction in our CRM for seamless follow-up.
- Collaborating with teammates and sharing knowledge—because we believe two heads are better than one.
- Following established procedures to resolve issues—while thinking on your feet if something unexpected crops up.
- Being the calm voice (sometimes literally) in any storm, ensuring every customer hangs up feeling heard.
What You’ll Bring
- Strong communication skills in English—clear, friendly, and composed under pressure.
- Empathy and patience: you know how to put yourself in someone else’s shoes.
- Confidence with technology (basic computer skills and call center systems).
- A positive, solutions-oriented mindset—you don’t sweat the small stuff.
- Currently based in the UAE, with eligibility to work here.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary range (AED 3,000–4,500) plus all the basics in line with UAE labor law.
- Supportive environment where your voice is heard—literally and figuratively.
- Opportunities to learn, grow, and move up as we expand our team.
- Office camaraderie, recognition programs, and an inclusive vibe you can actually feel.
- Convenient Al Quoz location (no epic commutes necessary).
- Full social and health benefits—they matter to us as much as they matter to you.
You’ll join a team that believes great service isn’t just a job—it’s a craft, and we’d be excited to have you hone it with us.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time you handled a challenging customer call? How did you ensure the customer felt heard and satisfied by the end of the conversation?
- When managing both inbound and outbound calls, how do you prioritize your time and maintain a consistent level of service?
- Our team relies on a CRM to log and follow up on customer interactions. How comfortable are you navigating customer service platforms, and what systems have you used in the past?
- Describe your process for actively listening to a caller’s concerns and identifying the best solution—especially if the answer isn’t straightforward or readily available.
- Sometimes, you’ll need to think on your feet when an unexpected issue arises during a call. Can you walk me through how you’d handle such a situation?
- What strategies do you use to remain calm and composed when dealing with frustrated or emotional customers?
- Give an example of how you’ve contributed to a collaborative team environment in a previous job. How do you support and learn from your colleagues?
- Our office values enthusiasm and a positive, solutions-focused attitude. How do you maintain your motivation and energy during repetitive tasks or busy periods?
- Tell us about a time you made a customer’s day—what did you do differently, and what was the impact?
- How do you ensure accuracy and attention to detail when documenting customer interactions in a CRM or ticketing system?
- The role involves working with a diverse group of coworkers. What are some ways you foster inclusivity and respectful communication in a multicultural environment?
- What interests you most about building your customer service career with our company, and how do you see yourself growing here?
- In your view, what does excellent customer service look and sound like over the phone?