About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking for a chance to turn every customer interaction into a positive experience? As our next Customer Service Executive, you’ll be right at the heart of our operations in Dubai Internet City—helping people, solving problems, and shaping the reputation of our growing brand. If you’re someone who finds satisfaction in smoothing out rough edges and enjoys being the friendly voice (or helpful text) customers rely on, this role might just be your ideal next step.
About the Company
We’re a dynamic team based in the innovation hub of Dubai Internet City, where fresh ideas and collaboration go hand-in-hand. While our product and services are cutting-edge, it’s the human touch that sets us apart: the lunchtime laughs, the shared playlist battles, and those “well done!” moments when a tough customer leaves with a smile. Our company is scaling fast, yet we’re fiercely protective of our inclusive, team-first culture—expect open communication, lots of mutual support, and the occasional impromptu celebration when milestones are met.
What You’ll Be Doing
- Responding to customer inquiries across multiple channels (phone, WhatsApp, and email) with promptness and empathy.
- Resolving complaints and issues by investigating situations and finding effective, fair solutions.
- Keeping customer records up to date—data entry, changes, and documentation in our internal systems.
- Liaising with other departments to follow up on customer requests, special cases, or unusual queries.
- Proactively identifying recurring issues customers face, and sharing insights with the wider team.
- Maintaining a professional and positive tone, even on the busiest days.
What You’ll Bring
Must-Haves:
- Strong communication skills in English (verbal and written)—friendly, clear, and professional.
- Basic computer proficiency: familiar with email, spreadsheets, and can learn new systems quickly.
- A knack for listening and empathy—seeing things from the customer’s perspective.
- Enthusiasm for problem-solving and handling challenges gracefully.
- Previous experience in customer service is a big plus.
Nice-to-Haves:
- Experience using WhatsApp or similar messaging platforms in a professional or support capacity.
- Additional language skills (Arabic is especially valued).
- Familiarity with CRM software or helpdesk tools.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary tailored to Dubai’s job market.
- Modern, collaborative office in Dubai Internet City—with plenty of natural light.
- Hybrid work possibilities after your onboarding period.
- Wellness benefits, annual leave, and covered transportation expenses.
- Supportive teammates who genuinely care about your growth and success.
- Friday team lunches, birthday celebrations, and a coffee machine that’s never off limits.
Our team isn’t just about solving problems—we enjoy working together and believe in growing, learning, and celebrating each other’s wins. Come be a part of something positive.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Tell me about a time when you handled a particularly challenging customer inquiry; how did you ensure the customer left satisfied?
- How would you prioritize multiple customer requests coming in simultaneously through phone, WhatsApp, and email?
- What steps do you take to accurately document customer interactions and update records while managing a high volume of queries?
- Can you share your experience using messaging platforms like WhatsApp professionally to resolve customer concerns?
- Describe a situation where you had to collaborate with other departments to resolve a customer issue. What approach did you take to ensure a smooth outcome?
- Imagine a recurring customer complaint is surfacing. How would you identify the root cause and communicate your insights to your team?
- How do you maintain patience and empathy with customers when you’re having an especially busy or stressful day?
- Tell us about a time you adapted quickly to a new system or software in the workplace. What helped you ramp up efficiently?
- In your opinion, what distinguishes excellent customer service from average customer service?
- How would you respond if you didn’t immediately know the answer to a customer’s question?
- Share an example of when you contributed to a positive team atmosphere during a challenging period.
- What do you enjoy about working in a team environment, and how do you help support your colleagues’ success?
- How do you see yourself contributing to both our company’s fast growth and our team-first, positive culture?
- If you speak multiple languages, can you describe how this skill has helped you serve customers in the past?