About the Role: Responsibilities, Skills, and Requirements
Looking for a dynamic start in Sharjah’s fast-paced business scene? We’re seeking an enthusiastic Customer Service Executive to join our busy Rolla office! If you’re someone who thrives on human connection, knows how to listen, and enjoys that little rush of satisfaction after helping someone out, this might be a perfect fit. Competitive base salary, commission, and genuinely useful perks round out a role where no two days ever look quite the same.
About Us
Think of us as a lean, ambitious team with one big thing in common—our dedication to friendly, results-driven service. Our Rolla office is always buzzing, fueled by both seasoned professionals and fresh talent eager to make their mark. Here, collaboration is more than a buzzword: whether it’s sharing a lunchtime laugh or pitching in to solve unusually tricky customer requests, you’ll always find open doors and open minds. We take pride in looking after our staff, and we believe that shows in the loyalty of both our team and our clients.
What You’ll Be Doing
- Responding promptly to customer inquiries via phone, email, or in person—sometimes all in one morning!
- Listening closely to customer issues, asking the right follow-up questions, and ensuring concerns are fully understood before jumping to solutions.
- Problem-solving on the fly: tracking down answers, escalating cases when needed, and always keeping customers in the loop.
- Recording customer interactions accurately in our internal system to help the whole team stay on the same page.
- Sharing feedback and trends you’re seeing—your insights could shape how we improve our service.
- Going the extra mile to turn a frustrated caller into a loyal client (we promise, those little wins feel great).
What You’ll Bring
Must-Haves:
- Experience in a customer-facing role—call center, retail, hospitality, or similar.
- Excellent communication skills in English (spoken and written); knowledge of additional languages is a big plus.
- Natural problem-solving instincts and a patient, approachable manner.
- Ability to stay organized and remain calm when things get hectic.
- A work permit for the UAE, or eligibility for company-sponsored visa.
Nice-to-Haves:
- Prior experience with CRM or ticketing systems.
- Familiarity with the Sharjah market or local customer base.
- Flexibility with shifts or the occasional extra busy period.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Fixed monthly salary AED2500–3000 plus sales commission—your motivation can really pay off.
- Company-sponsored visa, medical insurance, and accommodation provided.
- Supportive, multicultural team that feels more like family.
- Modern, accessible office location in Rolla, close to the action.
- Genuine growth opportunities—prove yourself here, and we’re eager to promote from within.
- Regular team gatherings and the kind of inside jokes only a bustling call desk can produce.
We’re committed to making every team member feel valued from day one. If you’re ready for a role where your empathy, perseverance, and drive are rewarded, we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your approach to handling a customer inquiry when you’re not immediately sure of the solution?
- Tell me about a time when you successfully turned a frustrated customer into a satisfied, loyal client. What steps did you take?
- In our fast-paced Rolla office environment, how do you prioritize incoming requests when several come through at once—by phone, email, and in person?
- What CRM or internal ticketing systems have you used before? How did these tools help you keep customer records organized?
- How do you ensure your communication remains clear and empathetic, especially when dealing with customers who may not speak English fluently?
- If you notice a recurring trend or feedback from customers, how would you share this insight with your team or management?
- Describe a situation where you had to escalate a case. What criteria help you decide when escalation is the right move?
- Our office gets especially busy around certain times of the year. How do you manage stress and maintain high-quality service under pressure?
- Collaboration is key here. Can you tell us about a time when you worked closely with colleagues to solve a tricky customer issue?
- What motivates you in a customer service environment where results are rewarded through commission and internal growth opportunities?
- How do you balance meeting both the company’s goals and the individual needs of each customer you interact with?
- Our team values open minds and open doors. What does a supportive, inclusive work culture look like to you, and how do you contribute to building it?
- Flexibility can be important in this role. How do you approach shift changes or extra busy periods when your help is needed at short notice?