About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to be the welcoming face that sets the tone for someone’s day (or evening)? If you thrive in the buzz of a great dining atmosphere, Hotel Velmora & Suites has a spot at the table for you. We’re seeking enthusiastic Waiters, Waitresses, and Food Runners who know that memorable hospitality is all about the right mix of energy, attentiveness, and genuine smiles. Whether you’re just starting out or you’ve got a few years under your belt, this is your chance to join a team that values both fresh perspectives and polished skills—right in the heart of Dubai Jumeira - 02.
About the Company
Hotel Velmora & Suites isn’t your typical hospitality giant—our team brings warmth and flair to every guest experience, with a distinct Dubai twist. We’re locally rooted but internationally inspired, blending luxury with authentic charm. It’s not just about perfectly folded napkins (though we do love attention to detail); our real secret is in the little moments, like morning staff coffees or friendly high-fives after a busy brunch shift. Here, everyone’s opinion counts—whether we’re brainstorming new menu ideas or planning our annual staff celebration.
What You’ll Be Doing
- Greeting guests with genuine enthusiasm and ensuring every table feels welcome from the first hello
- Taking food and beverage orders accurately, and answering questions about our menu with confidence
- Serving dishes and drinks efficiently—think careful hands, attentive eyes, and a dash of flair
- Assisting the kitchen and service teams to keep everything flowing smoothly (yes, sometimes you’ll be the hero who saves the day when we’re slammed)
- Running food from kitchen to table with care, making sure it arrives looking just as good as the chef intended
- Spotting opportunities to make a guest’s experience even better—whether they need a top-up, a recommendation, or just a friendly chat
- Setting up and clearing tables so the dining room always looks inviting
- Handling guest requests and feedback with empathy, and working together with teammates to solve any hiccup
What You’ll Bring
Must-Haves
- A positive attitude and eagerness to jump in where needed
- Good English communication skills (other languages are a plus!)
- Reliability, punctuality, and a high standard of personal presentation
- The ability to stay upbeat on your feet—even during Dubai’s busy dining rushes
- UAE work eligibility (we’ll help with the visa formalities)
Nice-to-Haves
- Prior restaurant or hotel service experience, but we warmly welcome freshers eager to learn
- A knack for teamwork or previous experience in a fast-paced hospitality setting
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here (Benefits & Perks)
- Competitive tax-free salary (AED 2500–3500, based on experience)
- Full visa sponsorship and comprehensive medical insurance
- Paid annual leave so you can relax and recharge
- End-of-service benefits as per UAE Labour Law
- Training and support for both newcomers and those looking to grow their hospitality careers
- Inclusive, friendly team culture—regular staff recognition, celebrations, and plenty of camaraderie
- Modern, stylish environment—right in one of Dubai’s vibrant neighborhoods
Joining Hotel Velmora & Suites means more than just a job; it’s a chance to be part of a welcoming community where your effort is noticed and your ideas matter. If you’re ready to serve up great experiences (and maybe learn a few new skills along the way), we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of how you’ve made a guest feel valued or welcome in a previous hospitality role, or what you would do to create that experience if you’re new to the industry?
- When the dining room is at its busiest and several guests need attention at once, how do you prioritize tasks and manage your time under pressure?
- What steps would you take to ensure a dish leaves the kitchen and arrives at a guest’s table looking perfect and at the right temperature?
- How would you approach learning a new menu with confidence, and how do you handle guests’ questions about dishes or dietary needs?
- Describe a time—real or hypothetical—when you caught a small problem before it affected a guest’s dining experience. What did you do?
- How do you respond if a guest expresses dissatisfaction with their meal, and how would you handle their feedback while maintaining a positive atmosphere?
- In a team that values fresh ideas and open communication, how would you ensure your voice is heard while also supporting your teammates?
- What does “attentive service” mean to you, and what specific details do you pay attention to when serving guests?
- Punctuality and reliability are important in hospitality. Can you talk about how you make sure to meet your commitments and what you do if you might be late?
- Tell us about a time you had to learn something new quickly at work—what was your approach and what did you learn from the experience?
- How do you adapt to different personalities—both guests and coworkers—in a lively, multicultural environment like Dubai?
- What do you think sets a truly memorable hotel dining experience apart from an average one?
- In your view, what are the most rewarding aspects of being part of a service team, and what motivates you during long or fast-paced shifts?