About the Role: Responsibilities, Skills, and Requirements
Ever wondered how it feels to be right at the heart of a growing, people-focused business? Here’s your chance. We’re Royal Star Management Consultancy, and we’re on the lookout for customer service champions to help us set the gold standard in client support. With over 700 roles available, this isn’t just another job ad — it’s an open invitation to build your career, no matter your background, visa status, or where you call home.
About Royal Star Management Consultancy
Based in bustling Al Qasimia, Sharjah, just steps away from DIB Bank, our company has become a well-known name for taking care of people — both customers and our team. We’ve got a unique blend of professional grit and friendly warmth that keeps things exciting: our office isn’t a stiff “heads-down” place, but somewhere ideas (and occasional inside jokes) fly freely. Diversity is in our DNA, and we believe everyone deserves a fair start, whether you’re arriving on a visit visa, canceled visa, or you hold your own. Work here, and you become part of something bigger.
What You’ll Be Doing
- Delivering genuine, helpful customer service to every client who reaches out — sometimes it’s a quick fix, sometimes it’s a more in-depth chat.
- Listening carefully to customer questions, then finding clear, friendly solutions — you won’t be reading from a script.
- Collaborating with teammates from across the globe to make sure our service is always improving and always personal.
- Handling account inquiries, service requests, and problem-solving — often switching between calls, emails, and chat support.
- Spotting patterns in customer needs or concerns and sharing insights that help us improve as a whole.
- Supporting your team when things get busy — and celebrating the wins together afterward.
What You’ll Bring
- A genuine enthusiasm for helping people from all walks of life.
- Comfort communicating in English (other languages? Even better).
- Ability to navigate customer conversations with patience and empathy — especially when things get tricky.
- Flexibility to work shifts and adapt with changing needs.
- Team spirit; you don’t shy away from helping or asking questions.
- Previous customer service experience is great, but if you’ve got the right attitude and willingness to learn, we’re excited to meet you.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary: AED 2,000 plus 5% visa.
- Company-provided accommodation and transportation, so you can focus on what matters.
- Full health insurance included — for that extra peace of mind.
- We handle all your visa requirements, whatever your situation.
- A vibrant, multicultural team that celebrates together and supports each other.
- Real opportunities to grow your skillset (and move up as we expand).
- Welcoming, inclusive culture: new ideas and fresh perspectives are valued here.
You’ll join a workplace where every day brings the chance to meet new people, learn, and set your own success story in motion. Whether this is a stepping stone or a long-term home, we’d love for you to be part of our journey.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would handle a situation where a customer is frustrated and demanding immediate resolution, but you need more time to investigate their issue?
- Share an example of a time when you identified a recurring problem in customer feedback. How did you bring it to your team’s attention, and what was the result?
- We don’t use strict scripts here—how do you ensure your customer interactions stay friendly, clear, and consistent while adapting to each person’s needs?
- Describe your experience switching between different communication channels, like phone, email, and chat. What do you find most challenging, and how do you manage it?
- Our team is incredibly diverse, with people from all backgrounds. How have you built relationships or collaborated effectively across cultural boundaries in previous roles?
- When things get particularly busy, how do you stay organized and maintain high-quality service without feeling overwhelmed?
- Tell us about a time you worked in a fast-growing or rapidly changing environment. How did you adapt, and what did you learn?
- Empathy is core to our service. How do you make a customer feel heard and valued, even when you can’t immediately resolve their concern?
- This role requires flexibility for changing shifts and responsibilities. Can you share how you’ve managed unexpected changes to your schedule in the past?
- Collaboration is important here. Describe a situation where you had to support a teammate or ask for help—what happened, and how did it impact your work?
- Give an example of when you learned a new process or technology quickly. What steps did you take to get comfortable and contribute to your team?
- What excites you most about joining a company that welcomes people from all visa backgrounds and values diverse experiences?
- How do you contribute to building a positive, inclusive workplace where people look forward to coming in each day?
- What motivates you to provide top-notch service, even on days when things aren’t going as planned?