About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking for your next opportunity in Dubai’s vibrant heart? We’re urgently searching for a Customer Service & Front Desk Receptionist to join our dynamic team based in Deira City. If you thrive on meeting new people, solving problems with a smile, and keeping an office running seamlessly, you’ll feel right at home here. With an immediate start and a salary that recognizes your experience, this is your chance to step into a role where every day brings new faces and experiences.
About the Company
At our recruitment agency, we’re more than just matchmakers for careers — we’re passionate about connecting the right talent with opportunities that fit. Our office in the bustling core of Deira is a hive of productivity and camaraderie, where teamwork fuels our growth and daily laughter is guaranteed (especially over coffee runs and spontaneous brainstorms). We’re proud of our diverse, supportive environment. Here, everyone’s invited to bring their unique energy and ideas to the table. Fridays? Well, those often end with a well-deserved pat on the back and some good-natured chatter about the week’s highlights.
What You’ll Be Doing
- Greet visitors, answer calls, and direct inquiries with genuine warmth—think of yourself as the friendly face (and voice!) of the company
- Coordinate appointments and manage the daily front desk schedule, so the office always runs like clockwork
- Assist with administrative tasks—from handling documentation to organizing files, your eye for detail will make a real difference
- Support customers and candidates both in person and over the phone, ensuring each interaction leaves a positive impression
- Work closely with the recruitment team by providing timely updates on appointments, walk-ins, and client feedback
- Problem-solve on the fly—when unexpected situations come up, you keep your cool and find quick, effective solutions
- Maintain the office’s welcoming atmosphere, whether you’re tidying the reception area or making sure everyone’s comfortable
What You’ll Bring
Must-Haves:
- At least 1 year of experience in customer service and/or front desk receptionist roles
- Strong communication skills; friendly, patient, and comfortable with a diverse clientele
- Good organization and multitasking abilities—juggling tasks is second nature
- Professional appearance and demeanor, always representing the company’s best
- Currently living in the UAE and ready for immediate joining
Nice-to-Haves:
- Fluency in additional languages (Arabic, Hindi, etc.)
- Previous experience in the UAE recruitment or services sector
- Familiarity with basic office software (Outlook, Excel, etc.)
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary package based on experience: AED 2,500–4,000
- Company-sponsored visa and medical insurance
- Supportive, multicultural team where camaraderie and respect matter
- Convenient Deira City office location—a prime spot for after-work exploring or easy commuting
- Immediate joining, so you can hit the ground running and start making an impact
- Career growth opportunities within the recruitment sector
We offer more than just a front desk—we offer a nurturing place to build your career, connect with great people, and be appreciated for the important work you do every day. If you’re ready for a fresh challenge, this could be the perfect fit.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you had to juggle multiple tasks at once at the front desk? How did you prioritize and stay organized?
- What strategies do you use to ensure that every visitor and caller receives a warm, positive first impression?
- How would you handle a situation where several visitors arrive at the same time while the phone is ringing and a colleague requests urgent help?
- Tell us about your experience managing appointment schedules or calendars. What tools or methods have worked best for you?
- Walk me through how you keep physical and digital files organized and up to date. Do you have any best practices to share?
- What steps would you take if a client or candidate gave you feedback about the front desk experience that wasn’t entirely positive?
- How do you approach working with colleagues from diverse backgrounds, and how do you ensure you communicate clearly with everyone?
- Tell me about a time you had to quickly solve an unexpected problem at work. What was the outcome?
- Our team values genuine warmth and a sense of camaraderie. What do you do to add positive energy to your workplace?
- Why do you think a professional appearance and demeanor are important in this role, especially in a recruitment agency?
- Do you have experience supporting recruitment teams or working in a similar services sector environment? What did you enjoy most about it?
- If you’re fluent in any additional languages, how do you think that could benefit your interactions with clients and candidates here?
- How soon would you be able to join, and what excites you most about building your career with us in Deira City?