About the Role: Responsibilities, Skills, and Requirements
Introduction
Are you the go-to friend for advice, always ready with a listening ear and a solution? If you find genuine satisfaction in helping others and can keep your cool even when things get busy, this Customer Service Representative role might just be your next great opportunity. We’re looking for someone who isn’t just professional, but also warm and approachable—because every customer’s experience starts with you. With a competitive monthly salary of AED 3,500 (all benefits included), this is a chance to build your career in a role that’s both challenging and rewarding.
About the Company
Nestled in the vibrant heart of Deira, our recruitment agency is known for connecting talented people with opportunities that help them thrive. We believe in a people-first approach—whether that’s supporting our team, our clients, or the jobseekers who trust us with their careers. Our office hums with collaborative energy, and we’re proud of our diverse team who bring a little extra heart to everything they do. Here, it’s not just about filling seats; it’s about building connections that last.
What You’ll Be Doing
- Greeting customers with a smile—in person, over the phone, or via email—making sure every interaction is positive and welcoming
- Listening carefully to understand each customer’s needs, concerns, or questions, and providing clear, helpful responses
- Resolving issues efficiently, ensuring customers leave satisfied (and maybe even a little impressed)
- Documenting conversations accurately in our systems, so teammates are always in the loop
- Collaborating with colleagues to find creative solutions to customer challenges
- Learning on the job, picking up product and service knowledge as you go, so you can offer the best support possible
- Supporting team initiatives, whether it’s helping out during peak times or pitching in for a group project
What You’ll Bring
Must-Haves:
- Strong spoken and written English communication skills
- A patient, empathetic approach to customer interactions
- Professional appearance and demeanor
- Ability to stay calm and positive under pressure
- Willingness to work flexible hours, including weekends if needed
- Basic computer skills (email, data entry, etc.)
Nice-to-Haves:
- Previous experience in a customer-facing or call center role
- Additional languages (especially Arabic)
- Familiarity with CRM or ticketing systems
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- AED 3,500/month salary, inclusive of all benefits
- Legal benefits under UAE labor law: visa, medical insurance, paid annual leave, and end-of-service bonus
- Supportive team environment where people genuinely care about your growth
- Exposure to a fast-paced, multicultural workplace in Deira
- Opportunities to learn new skills and advance your career within the company
- Regular team check-ins and a leadership team that actually listens
We know work is more than a paycheck—it’s about feeling valued, making a difference, and building a future. If you’re ready to take the next step, we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share a time when you turned a frustrated customer into a satisfied one? What steps did you take to resolve their issue?
- How do you ensure your communication—whether by phone, email, or in person—remains clear and positive, even on a busy day?
- Describe your approach to documenting customer interactions. Why do you think accuracy in this area is important for the team?
- What strategies do you use to stay calm and professional when dealing with high-pressure situations or upset customers?
- If a customer presents a challenge you’re not sure how to solve, how would you go about finding a solution?
- Have you ever worked with CRM or ticketing systems? If so, which ones, and how did you use them in your previous role?
- Tell us about a time when you had to quickly learn new product or service information in order to assist a customer. How did you adapt?
- How do you handle situations where you need to work flexible hours or step in to support the team during peak times?
- In a multicultural team like ours, how do you make sure you’re communicating effectively with colleagues from diverse backgrounds?
- What motivates you to deliver exceptional service, even when the job gets repetitive or challenging?
- Give an example of a group project or team initiative you contributed to. What was your role and what did you learn from the experience?
- How would you describe your ideal work environment, and what helps you feel valued as part of a team?
- Why do you think empathy is important in customer service, and how do you demonstrate it in your interactions?