About the Role: Responsibilities, Skills, and Requirements
Introduction
Ever pictured yourself thriving in the heart of Dubai’s hospitality scene? This could be your moment. A renowned luxury hotel, nestled in the scenic district of Jumeira, is expanding its team — and they’re on the lookout for dynamic Administrative Staff and a seasoned Hotel Manager. Whether you’re just starting out or ready to take the reins in a leadership role, these positions offer a unique window into the world of high-end hospitality. Now, more than ever, world-class hotels value real people and fresh ideas to set their guest experience apart. Ready to step in?
About the Company
This isn’t just any hotel — it’s a destination in itself. Here, guests and employees alike enjoy sweeping views, elegant interiors, and the subtle buzz that only a truly international atmosphere brings. The team is as diverse as the guest list: staff from around the world gather here, sharing both their expertise and a passion for hospitality. From monthly team dinners featuring cuisines from every continent, to collaborative problem-solving huddles over latte art, life at this hotel is as vibrant as Dubai itself.
People here care about the details, but also about each other — whether it’s celebrating birthdays together or lending a hand during busy check-in rushes. Adaptability, respect, and a dash of lightheartedness define day-to-day life.
What You’ll Be Doing (Responsibilities)
Administrative Staff
- Greet guests and visitors warmly, always being ready with a smile and assistance
- Handle booking inquiries, phone calls, and coordinate communications between departments
- Keep front- and back-of-house records organized — think guest files, supply inventories, and HR docs
- Manage daily correspondence, from urgent requests to friendly follow-ups
- Support event planning and logistics for hotel functions and conferences
- Help streamline office workflows, suggesting improvements as you see them
Hotel Manager
- Lead, motivate, and develop a close-knit team — stepping in with guidance (or humor) when needed
- Oversee daily hotel operations to ensure a seamless, top-tier guest experience
- Address escalated guest concerns with poise and a solutions-oriented approach
- Monitor occupancy levels, finances, and performance metrics, sharing regular reports with upper management
- Coordinate with vendors, maintenance, and other partners to keep everything running smoothly
- Foster a workplace culture of inclusivity, positivity, and accountability
What You’ll Bring (Qualifications)
Must-Haves
- For Administrative Staff: Strong organizational skills, attention to detail, and a people-first attitude
- For Hotel Manager: Proven experience in a hospitality management role (preferably luxury), and a knack for leadership
- Excellent communication in English (additional languages a plus)
- Comfort working with a multicultural team and clientele
- UAE residents and visit visa holders are warmly welcomed
Nice-to-Haves
- Experience with hotel management software or reservation systems
- Prior work in upscale/luxury hotels
- Multilingual abilities
- Flexibility to adapt to shifting schedules and guest needs
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here (Benefits & Perks)
- Competitive salaries: AED 4000–6000 for Administrative Staff, AED 7000–10,000 for the Hotel Manager — negotiable based on experience
- Employment visa provided, making onboarding hassle-free
- Comfortable staff accommodation available, so you can focus on your work — not your commute
- Truly multicultural team and workplace
- Opportunities to advance and learn new skills within the organization
- Close-knit, supportive colleagues — everyone pitches in, and wins are celebrated
- Located in stunning Jumeira: dine by the water, walk to work, and be a part of Dubai’s luxury landscape
At its core, this hotel is about more than service — it’s about connection, growth, and being a part of something special in the UAE’s hospitality story. If you’re ready for your next adventure, your new team is ready to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Tell us about your experience working in a luxury hotel or hospitality environment. What aspects did you find most rewarding, and what challenges did you face?
- How do you prioritize and keep accurate records in a fast-paced setting where there are frequent guest check-ins, events, and daily correspondence?
- What hotel management or reservation systems are you familiar with? How did you use them to improve efficiency or guest satisfaction?
- Can you describe a time you resolved a complex issue between hotel departments or teams? What was your approach and the outcome?
- As a Hotel Manager, how would you go about monitoring key performance metrics while ensuring high-quality guest experiences remain the top priority?
- How do you handle escalated guest concerns, especially in high-pressure moments when expectations are particularly high?
- If a guest or team member spoke a language you’re not fluent in, how would you handle the communication to ensure their needs are addressed?
- Give us an example of when you identified a process that could be improved in a hotel setting. How did you suggest and implement the change?
- What strategies do you use to motivate and lead a multicultural team, especially when handling long shifts or busy seasons?
- Describe your approach to event planning and logistics management within a hotel. How do you keep things running smoothly, from setup to teardown?
- When presented with last-minute booking requests or changes, how do you maintain both accuracy and a positive attitude under pressure?
- How do you contribute to building an inclusive, respectful, and upbeat workplace culture among colleagues from all backgrounds?
- This team frequently celebrates milestones and supports each other during hectic check-in periods. How do you balance professionalism with bringing a sense of lightheartedness to your workplace?
- Why are you interested in being part of a hospitality team in Dubai, and what excites you most about working in an international environment like ours?