About the Role: Responsibilities, Skills, and Requirements
Step Into Hospitality Leadership: Hotel Supervisor in Deira, Dubai
Are you ready to take the next step in your hospitality career with one of Deira’s most reputable hotels? As our new Hotel Supervisor, you’ll be the linchpin holding together our daily operations — think of yourself as the steady hand ensuring every guest enjoys a seamless stay. If you thrive in fast-paced hotel environments, have a knack for supporting teams, and love going the extra mile for guests, this could be your ideal opportunity. In a city where hospitality standards are sky-high, your expertise makes all the difference.
About Us
We’re tucked into the vibrant heart of Deira, where old Dubai’s energy meets the city’s famously warm hospitality. Our team values camaraderie as much as professionalism — you’ll find Friday team breakfasts, spontaneous birthday cakes, and a real open-door policy here. We’re proud of our track record: guests return for the service, and staff tend to stick around. As we continue to grow, we’re looking for leaders who want to shape our next chapter, bringing their own flair and standards to the table.
What You’ll Be Doing
- Overseeing the daily operations of the front desk, housekeeping, and guest services teams
- Responding quickly and thoughtfully to guest feedback, resolving complaints with a calm and positive attitude
- Monitoring rooms and public areas to ensure they meet our rigorous cleanliness and presentation standards
- Supporting staff through hands-on coaching, regular check-ins, and helping out when things get especially busy
- Coordinating shift schedules and team assignments — no two days are exactly the same
- Assisting with training new team members and reinforcing best practices
- Liaising with other departments to ensure smooth, guest-focused operations throughout the hotel
What You’ll Bring
Must-Haves:
- Previous hospitality experience in the UAE (hotel or similar setting)
- Proven leadership skills — people respond well to your guidance and approachability
- Excellent communication in English; additional languages a plus
- A calm, solutions-oriented approach, even when things get busy
- Hands-on attitude (you’ll never say, “That’s not my job”)
Nice-to-Haves:
- Familiarity with hotel management systems (PMS)
- Fluency in Arabic or other languages spoken by our guests
- Certification or training in hospitality management
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive, timely salary
- Provided staff meals and uniforms
- Friendly, team-oriented environment where your voice matters
- Opportunity to shape guest experiences in one of Dubai’s most welcoming neighbourhoods
- Ongoing training and real potential for career growth
- Balanced work-life rota — we respect your downtime
- Staff discounts for friends and family
- Convenient location close to Metro and public transport
At our hotel, you’ll find more than just a job — you’ll discover a workplace where your passion for hospitality is genuinely valued, and your next career move is just around the corner.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through a time when you had to quickly resolve a guest complaint? What steps did you take to ensure a positive outcome for both the guest and the team?
- How do you handle the daily coordination between the front desk, housekeeping, and guest services to ensure smooth hotel operations?
- Describe your experience training new team members. What techniques have you found most effective in bringing someone up to speed?
- What strategies do you use to maintain high cleanliness and presentation standards across all areas of a hotel, even during the busiest periods?
- Have you worked with property management systems (PMS) before? If so, which ones, and how have they supported your day-to-day responsibilities?
- When you’re tasked with making shift schedules or reallocating team assignments at short notice, how do you ensure fairness and coverage?
- Tell me about a time when your “hands-on” approach made a difference during a busy shift or unexpected situation.
- How do you foster open communication and camaraderie among a diverse team, especially in a fast-paced hospitality environment?
- Our hotel is known for repeat guests and high staff retention—what do you believe is key to building loyalty among both guests and team members?
- Describe a situation where you had to support and coach a team member who was struggling. How did you help them succeed?
- In what ways do you ensure your leadership style remains approachable and solution-focused, even under pressure?
- What attracts you to working in Deira’s unique hospitality scene, and how do you see yourself contributing to our hotel’s guest experience?
- How do you maintain work-life balance for both yourself and your team, especially when unpredictable hotel challenges arise?
- Can you share an example of when you collaborated with another department to solve a guest issue or improve a process? What was the result?