About the Role: Responsibilities, Skills, and Requirements
Introduction
Are you the go-to tech problem-solver among friends or colleagues? If so, here’s a chance to turn that knack for troubleshooting into a rewarding role with one of Deira’s highly respected companies. We're searching for an IT Support Professional to keep our digital world running smoothly, right in the energetic heart of Dubai. With a competitive salary and a comprehensive package of perks, this is more than just a job — it’s a stepping stone to grow your career in Dubai’s dynamic tech landscape.
About the Company
Imagine working in a place where teamwork matters and every contribution is recognized. Our office in Deira is a melting pot of experience and ambition — a diverse, tight-knit crew who tackle challenges head-on. We’re known for our practical approach and for supporting each other, whether it’s helping a teammate solve a tricky system glitch or grabbing a shawarma together after work. The pace is fast but friendly, and there’s always room to learn, laugh, and celebrate small victories.
What You’ll Be Doing
- Responding to daily IT support requests from staff, both onsite and remotely — no two days (or issues) quite the same
- Diagnosing and resolving hardware, software, and network issues with calm efficiency
- Setting up workstations, laptops, and mobile devices for new (and occasionally, forgetful) employees
- Maintaining inventory and tracking IT assets so nothing goes missing or overlooked
- Coordinating with third-party vendors and service providers as needed
- Providing basic training to colleagues — from “how to reset your password” to “why you shouldn’t click that suspicious link”
- Documenting solutions and updating records, because future-you (and your team) will thank you
- Occasionally helping with office moves or equipment upgrades — teamwork makes the dream work
What You’ll Bring
Must-Haves:
- Proven experience in IT support or a similar hands-on tech role
- Strong troubleshooting skills across Windows, basic networking, printers, and common business applications
- Solid communication skills — able to explain tech to non-techies without breaking a sweat
- Currently residing in the UAE (thanks to local regulations, this one’s non-negotiable)
- Willingness to work an 8-hour shift, with reliability and a positive attitude
Nice-to-Haves:
- Familiarity with support ticketing systems
- Experience supporting VoIP, CCTV or biometric devices
- Any relevant IT certifications (CompTIA, CCNA, Microsoft, etc.)
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- AED 4,000–7,000 monthly salary — paid on time, every time
- 2-year UAE residency visa taken care of (no paperwork headaches on your end)
- Health insurance that covers the essentials
- Company-provided accommodation — never worry about high Dubai rent
- Daily transportation to and from work
- 1 day off per week to recharge
- A supportive team environment with leaders who value new ideas
- Opportunities to learn new systems and broaden your IT toolkit
Here, you’re not just another face — each member shapes the daily experience. If you thrive on solving problems, helping people, and picking up new skills, you’ll fit right in.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through your approach when responding to an urgent IT support request—how do you prioritize and troubleshoot issues under pressure?
- Tell us about a time you had to explain a complex technical problem to someone with little IT knowledge. How did you ensure they understood your explanation?
- Describe your experience setting up new workstations and onboarding employees with laptops and mobile devices. What common challenges have you faced?
- When dealing with printer or network connectivity issues, what steps do you typically take to diagnose and resolve the problem?
- Have you ever worked with IT asset management or inventory tracking systems? What tools or methods have you used to keep assets organized?
- What’s your experience supporting business applications and handling minor but recurring issues, such as password resets and software glitches?
- Give an example of a time when you needed to collaborate with a third-party vendor or service provider to resolve a technical problem. How did you coordinate the process?
- How do you ensure your documentation and records are accurate and helpful for your team or for future reference?
- If you noticed a colleague frequently falling for phishing attempts, how would you handle the situation and provide training or support?
- Our team often faces busy or unpredictable days. How do you stay calm, reliable, and keep a positive attitude when things get hectic?
- What motivates you in your work, especially when dealing with repetitive or routine IT support tasks?
- How do you contribute to a supportive and collaborative team environment? Can you share an example where you helped a teammate succeed?
- Why are you interested in joining a diverse, fast-paced company culture like ours in Deira—and how do you see yourself fitting in?
- Are you comfortable working shifts and occasionally helping with office moves or equipment upgrades as part of a team?