About the Role: Responsibilities, Skills, and Requirements
Introduction
If you thrive on keeping things running smoothly behind the scenes and have a knack for untangling technology’s tougher knots, you might just find your next challenge here. Enerco Contracting LLC is looking for an IT Technician/System Administrator with a special focus on managing our on-premise ERP (Focus X 2) system. Based in bustling Business Bay, Dubai, this is a hands-on, diverse role that will see you shaping not just how our teams work internally, but also how we present ourselves digitally to the world. Sound interesting so far?
About the Company
Step inside Enerco, and you’ll find a team that blends big-project ambition with an agile, collaborative spirit. We’re a growing contracting company carving out a reputation for reliability and innovation in Dubai’s competitive landscape — whether it’s delivering complex builds or embracing smart tech to improve the way we work. Here, Friday demo days are a fixture (complete with strong coffee and candid feedback), and we’re fans of real talk and practical solutions. We celebrate milestones, laugh off the occasional server hiccup, and always keep our eyes on what’s next.
What You’ll Be Doing
- Oversee, monitor, and maintain all on-premise servers, ensuring uptime and reliability for our core business operations.
- Take a lead role in the implementation, configuration, and ongoing support of the Focus X 2 ERP system — becoming the in-house expert and primary contact.
- Coordinate closely with department heads to understand business workflows and tailor the ERP system to actual user needs.
- Proactively troubleshoot issues across hardware, software, network, and security layers, keeping downtime to a minimum.
- Manage user access controls, backups, updates, and patching cycles with a careful, methodical approach.
- Collaborate with external vendors and IT service providers when deeper technical challenges arise.
- Support our team’s digital presence by assisting with website management, email systems, and online security.
- Occasionally deliver team training sessions, making sure everyone’s up to speed on both basics and best practices.
What You’ll Bring
Must-Haves:
- Proven experience managing Windows-based server environments (on-premise) in a mid-sized corporate setting.
- Solid hands-on experience with ERP implementation or administration, ideally Focus X 2 or a similar platform.
- Strong troubleshooting skills — you’re the person people call when “it just won’t work.”
- Comfort with networking principles, security practices, backups, and data management.
- Clear, effective communication style — able to translate tech speak into everyday language.
Nice-to-Haves:
- Prior experience supporting digital/web platforms (WordPress, email security, basic SEO).
- Any relevant certifications (MCSE, CCNA, ERP-specific credentials).
- Experience working in construction or contracting sectors.
- Enthusiasm for team training, user support, or process documentation.
Not sure you tick every box? We’d still love to hear from you. Genuine interest and curiosity count for a lot here.
Why You’ll Love Working Here
- Competitive salary package and full-time, on-site role in our lively Business Bay office (with plenty of local dining options for lunch!).
- Hands-on exposure to a major ERP rollout and a broad mix of technologies—no two days the same.
- Supportive, approachable management — your voice and expertise will be heard.
- Plenty of opportunity for skill development, including sponsored training and certifications.
- Collaborative, real-world team culture where everyone chips in and wins are shared.
You’ll be part of a company that’s growing — and wants you to grow, too. If you’re looking for the kind of IT role where your impact is real and visible every day, welcome to Enerco.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe your experience managing on-premise Windows server environments and the strategies you use to ensure maximum uptime?
- Have you implemented or administered an ERP system before, especially Focus X 2 or a similar platform? Walk us through a challenging deployment or upgrade you managed.
- When troubleshooting hardware, software, network, or security issues, what is your typical process for diagnosing and resolving problems quickly?
- How have you tailored an ERP or business system to better align with unique business workflows? Can you share a specific example where your input improved daily operations?
- What practices do you use for managing backups, updating software, and ensuring systems are patched without causing user disruption?
- Tell us about a time you collaborated with external vendors or service providers to solve a technical challenge that was beyond your initial expertise.
- Can you share an experience where you led a training session for non-technical staff? How did you make sure everyone left the session more confident and capable?
- How would you handle a situation where a department head requests a change to the ERP system that conflicts with another team’s workflow needs?
- Describe a time when you helped address a cybersecurity concern or proactively strengthened network security in your previous role.
- Our team values clear, real-world communication. How do you bridge the gap between technical concepts and everyday language when dealing with colleagues?
- At Enerco, we believe in giving candid feedback and learning from mistakes. Can you share an example of a technical misstep you experienced, and how you handled it afterward?
- What excites you most about working in a growing, collaborative environment like Enerco, and how do you contribute to a positive team culture?
- How do you stay up-to-date with IT best practices and emerging systems? Are there any recent learnings or certifications you're especially proud of?
- If you discovered a recurring small error that wasn’t causing major issues but might impact long-term efficiency, would you address it right away or wait until it became more urgent? Why?