About the Role: Responsibilities, Skills, and Requirements
Introduction
Are you passionate about solving tech puzzles and keeping teams connected, no matter what the day might throw at you? We’re on the lookout for an IT Support professional ready to roll up their sleeves and make a tangible difference at a reputable organization based in Dubai’s iconic World Trade Center. This isn’t just another helpdesk role—it’s a chance to play a vital part in the backbone of a company that truly values smooth, smart tech solutions. If you thrive on troubleshooting, have an eye for detail, and love keeping things running seamlessly, this may be the next step in your IT journey.
About the Company
Nestled within the hub of Dubai’s business district, our company balances professionalism with an energetic, inclusive workplace culture. From quick-witted morning banter to Friday afternoon team lunches, we believe that work should challenge and reward you in equal measure. Our team is a close-knit group of go-getters—always eager to lend a hand or share a new app that could make life easier. In a city that never sleeps, we pride ourselves on our adaptability, our forward-thinking approach, and supporting one another through every update and upgrade.
What You’ll Be Doing
- Responding promptly to support requests by diagnosing and resolving software, hardware, and connectivity issues, both in-person and remotely
- Setting up desktops, laptops, phones, and other IT equipment for new starters (and occasionally for that one colleague who just can’t get their printer to behave)
- Maintaining inventory logs, ordering supplies, and keeping our equipment in top condition
- Assisting with user account management—think passwords, permissions, and the occasional lost email
- Liaising with third-party vendors and service providers when deeper technical expertise is required
- Staying up-to-date with the latest security protocols and helping the team follow best practices
- Supporting video meetings and remote work setups to ensure our hybrid team never misses a beat
What You’ll Bring
Must-Haves:
- Experience in IT support, helpdesk, or a related technical role (1+ year preferred)
- Strong troubleshooting skills across Windows (and ideally Mac) operating systems
- Good grasp of networking basics (LAN/WAN, Wi-Fi setups, printers, etc.)
- Currently based in the UAE and available for on-site work at World Trade Center, Dubai
- Effective communication skills in English—tech talk and people talk both matter here
Nice-to-Haves:
- Relevant certifications (like CompTIA A+, Microsoft, or Cisco)
- Hands-on experience with remote support tools and ticketing systems
- Prior exposure to an office environment, especially within the UAE
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary (AED 3000–5500) that rewards your skills and experience
- All standard company benefits in line with UAE labor law—including paid leave, medical insurance, and more
- Modern office environment at the World Trade Center, with easy access to transit and city life
- Friendly, genuinely supportive colleagues who appreciate a good IT meme as much as a solved ticket
- Opportunities to upskill and take on new challenges as the company grows
- A culture that “gets” technology and encourages you to bring new ideas to the table
At the end of the day, you’ll feel valued—not just for your technical knowledge, but for the steady hand and positive energy you bring to the team. If you’re looking for a workplace where your efforts keep the wheels turning and your growth matters, let’s connect.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would diagnose and resolve a user’s issue with connecting to the office Wi-Fi, both in-person and remotely?
- What experience do you have supporting both Windows and Mac operating systems? Are there any challenges you’ve faced, and how did you overcome them?
- Describe your approach to setting up new IT equipment for a team member who’s not very tech-savvy. How do you ensure they feel comfortable with their new device?
- How do you keep track of IT inventory and ensure all equipment is properly maintained and accounted for?
- Have you ever assisted with user account management—like resetting passwords or updating permissions? What steps do you take to ensure security and accuracy?
- Give an example of a time you worked with third-party vendors or external service providers. How did you ensure a smooth handover or solution?
- What steps do you take to stay current with security protocols and help colleagues follow best practices, especially in a hybrid or remote setting?
- Tell me about a time when you had to prioritize multiple support requests at once. How did you stay organized and respond promptly?
- Imagine a colleague is frustrated because their video meeting keeps disconnecting. How would you handle the situation both technically and interpersonally?
- Describe a situation where you had to adapt quickly to a new tool or process introduced at work. How did you approach the change?
- Our office culture values a mix of professionalism and fun—how do you maintain a positive attitude when dealing with repetitive or stressful support issues?
- Collaboration is important here. How do you build rapport and communicate clearly with non-technical team members who need your assistance?
- What motivates you to keep pursuing solutions even when a technical challenge seems particularly complex or persistent?