About the Role: Responsibilities, Skills, and Requirements
Introduction
Curious about what it’s like to be the go-to tech hero in a bustling Dubai office? As our next IT Support Specialist, you’ll be the person everyone turns to when they need help — and the backbone that keeps daily operations running smoothly. If you thrive on troubleshooting, enjoy seeing the impact of your work firsthand, and want to be part of a stable yet forward-thinking organization, this role just might be your next great move. Plus, you’ll do it all in vibrant Deira, right in the heart of the city’s business pulse.
About the Company
We're not your average “big-name” corporation — we’re a respected local business with decades of roots in Deira, known for our people-first culture and commitment to professional growth. Here, collaboration is more than a buzzword, and you’ll find teammates who genuinely care about each other’s success. Whether you’ve just joined or you’ve hit your five-year anniversary, you’re welcome at our Friday team lunches, and there’s always someone around for troubleshooting (or a good-natured debate about the best shawarma place nearby).
What You’ll Be Doing
- Responding to IT support tickets and requests—sometimes you’ll fix a password issue, other times you’ll save the day with an emergency printer rescue
- Diagnosing and resolving hardware, software, and network hiccups for end-users
- Installing, configuring, and updating company devices — laptops, desktops, printers, you name it
- Maintaining user accounts and permissions in Active Directory (and keeping a watchful eye for any shadowy login attempts)
- Rolling up your sleeves to help deploy new software or technology rollouts across departments
- Keeping detailed records of your fixes and sharing tips with colleagues to make everyone’s lives easier
- Working closely with vendors and external partners whenever there’s a need for repairs or upgrades
- Pitching in whenever you spot an opportunity to make our IT systems run smoother or safer
What You’ll Bring
Must-Haves
- Previous experience in a hands-on IT support or helpdesk role, ideally in a fast-paced office setting
- Relevant IT qualifications — diploma, degree, or certifications (CompTIA, Microsoft, etc.)
- Solid troubleshooting skills with Windows operating systems, common office software, and basic networking
- Strong communication in English (spoken and written)
- Currently residing within the UAE and able to start relatively soon
- Customer-oriented attitude and the ability to keep calm when the Wi-Fi isn’t
Nice-to-Haves
- Familiarity with common business tools like Office 365, remote support software, and antivirus solutions
- Experience supporting Apple devices or multi-OS environments
- Any Arabic language skills (not a must, but always handy in Dubai)
- An eye for process improvement, automation, or documentation
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive, reliable salary: AED 3,500 – 6,000, depending on experience
- Standard UAE labor law benefits: medical insurance, annual leave, and end-of-service gratuity
- Supportive, welcoming team — with lots of knowledge to share (and a sense of humour)
- Prime location in Deira, close to metro links and plenty of local eats
- Opportunities to learn the latest IT trends and grow your skillset with the backing of a reputable organization
- Stability and professional growth — many team members have built long-term careers here
If you’re looking for a job where your efforts are appreciated and your IT know-how makes a real difference, you’ll feel right at home with us.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Walk me through how you’d approach diagnosing and resolving a situation where multiple users can’t connect to the company Wi-Fi.
- What steps would you take to set up a new employee's workstation, ensuring all company policies and security requirements are met?
- Can you describe your experience with Active Directory? How would you handle a request to reset passwords and update user permissions?
- Tell me about a time when you successfully deployed new software across multiple computers in a short timeframe. How did you plan and execute it?
- How familiar are you with troubleshooting common issues in both Windows and multi-OS environments? Can you give an example of a challenging support ticket you resolved?
- What remote support tools and antivirus solutions have you used, and how do you ensure remote troubleshooting stays secure and effective?
- Picture this: It’s a busy Friday, and a critical printer stops working right before a major document needs to be signed. How would you handle the situation, especially if several colleagues need help at once?
- Have you ever had to collaborate with external vendors or service providers? What steps do you take to keep everyone on the same page and minimize downtime?
- Describe a time when you spotted an opportunity to improve an IT process or automate a repetitive task. What was your approach, and what was the outcome?
- How do you stay calm and customer-focused when users are frustrated about technical issues? Can you share an example?
- This team values open communication and shared problem-solving. How do you share your IT knowledge with colleagues to help everyone grow?
- Our environment can get fast-paced and unpredictable. How do you prioritize multiple support requests during a hectic day?
- We’re proud of our long-term, friendly team culture — what do you think helps make a workplace genuinely supportive, and how do you contribute to that?
- Tell us about a time you had to adapt quickly to a new technical tool or system. What helped you learn and succeed?