About the Role: Responsibilities, Skills, and Requirements
Ever found yourself being the go-to person when a printer throws a tantrum or a computer freezes at the worst possible time? As our new IT Support Technician, you’ll be much more than the “fix-it” hero — you’ll be an essential part of keeping our fast-paced office running smoothly. We’re based in the heart of Business Bay, Dubai, and we’re open to fresh faces as well as experienced hands. If you enjoy solving puzzles (both human and computational), you’ll fit right in here.
About the Company
Nestled in Business Bay, we’re a friendly, diverse, and growing team that treats technology as more than just a utility. Our IT department is the backbone that keeps every other function running — and we like to keep things collaborative, supportive, and just a little bit cheeky (ask us about our “tech joke of the week” wall). We believe in learning on the job, lending a helping hand, and growing together as we scale new heights.
What You’ll Be Doing
- Responding to day-to-day tech requests — from the “I forgot my password” to “Why won’t this report print?”
- Diagnosing and resolving hardware and software issues (think laptops on the fritz or misbehaving software).
- Setting up, configuring, and maintaining computers, printers, and basic network connections.
- Performing routine checks and updates to keep all systems running smoothly (nobody likes unexpected downtime!).
- Assisting in tracking IT inventory and keeping records up to date.
- Collaborating with teammates to document fixes, share know-how, and keep everyone on the same page.
What You’ll Bring
Must-Haves
- A basic understanding of computer hardware, Windows/macOS, and office networking.
- Eagerness to learn, problem-solve, and pitch in wherever needed.
- Strong communication skills — patient and clear, even when the tech gets tricky.
- Good organizational habits and attention to detail.
- Ability to work at our Business Bay office.
Nice-to-Haves
- Any IT certifications (CompTIA A+, for example), but not a deal breaker.
- Experience with ticketing systems or helpdesk tools.
- Prior hands-on experience in a similar environment — even if it’s just helping friends or family.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive entry-level salary, plus overtime for those busier weeks.
- Regular opportunities to learn new tech on the job and through company workshops.
- Friendly, supportive colleagues who actually appreciate a quick IT rescue.
- Centrally located office in Business Bay, easy to reach by metro.
- Free coffee, themed team lunches, and a “tech kit” starter pack on day one.
- Room to grow — whether you want to specialize or move up in IT, we’ll cheer you on.
We’re not just looking for another technician; we’re looking for a teammate who’ll help us keep our tech, and our spirits, running strong. If you’re ready to dive in, we’re ready to welcome you!
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through your process for diagnosing and resolving a stubborn hardware issue on a laptop?
- How would you approach supporting a colleague who is frustrated because a critical report won't print, especially if they aren’t tech-savvy?
- Describe your experience with setting up and configuring computers and printers in a busy office. What challenges have you encountered?
- Tell us about any experience you have with Windows and macOS — are you comfortable switching between the two while providing support?
- How do you keep track of IT inventory and make sure records stay accurate in a growing organization?
- Have you used a ticketing or helpdesk system before? If not, how would you ensure you document and share fixes efficiently with your team?
- Share a time when you faced a technical issue you weren’t initially sure how to solve. How did you go about learning what you needed to resolve it?
- Our office moves quickly and often has surprises — how do you prioritize multiple requests when several people need IT help at once?
- Teamwork is central here. Describe a situation where you collaborated with others to solve a tricky tech problem. What role did you play?
- Patience and communication are crucial in IT. Can you tell us about a time you had to explain a technical solution to someone who didn’t have a technical background?
- We love a good tech joke around here. What’s your favorite tech pun or joke, or how do you bring a bit of fun to your workday?
- How do you stay organized and make sure routine checks and updates don’t fall through the cracks?
- What excites you most about learning new technology or IT skills on the job? How do you usually tackle self-directed learning?
- We’re proud of our friendly, supportive culture. What type of team environment helps you thrive and do your best work?