About the Role: Responsibilities, Skills, and Requirements
Introduction
Ever wondered what it’s like to keep one of Dubai’s dynamic hotels running seamlessly day after day? As our next Operations Manager in Business Bay, you’ll be the driving force behind an exceptional guest experience—juggling everything from staff motivation to quality control, with plenty of opportunity to leave your personal touch. In a city where hospitality sets the bar high, this is your chance to help shape the standard.
About the Company
We’re an independent, forward-thinking hotel nestled in the heart of Business Bay—a fast-paced business district that’s never short on energy or ambition. Our team is a true reflection of Dubai: diverse, dedicated, and always ready to go the extra mile for our guests (or each other). Fridays here mean more than wrap-up meetings—they’re a chance to celebrate wins, share fresh ideas, and connect as one family committed to raising the bar. We believe in empowering our people and fostering an environment that’s as welcoming behind the scenes as it is on the front lines.
What You’ll Be Doing
- Overseeing day-to-day operations across all hotel departments to keep everything humming—from housekeeping and front desk to food and beverage
- Supporting and mentoring department heads, ensuring teams deliver top-notch service with a personal touch
- Monitoring guest feedback (yes, the good, the bad, and the candid) and using insights to drive improvements guests can feel
- Collaborating with the General Manager to hit occupancy, revenue, and service targets
- Ensuring strict compliance with safety, hygiene, and luxury brand standards (this is Dubai, after all)
- Tackling operational challenges head-on—from last-minute VIP arrivals to the occasional power outage—always keeping cool under pressure
- Helping shape and implement new efficiencies, tech upgrades, and service enhancements as we grow
- Building strong supplier and vendor relationships to maintain quality and cost controls throughout the hotel
What You’ll Bring
Must-Haves
- 3+ years’ experience in hotel operations or hospitality management (extra points for time spent in Dubai or a similar regional market)
- Proven record managing multiple departments or facilities with a mix of hands-on and strategic oversight
- Strong interpersonal and leadership skills—you inspire, rather than instruct
- Clear, confident communicator (English required, Arabic or other languages a plus)
- Comfortable with industry software (PMS, POS, etc.) and a knack for identifying operational wins
- A passion for guest satisfaction and a solution-driven mindset—no problem is too small
Nice-to-Haves
- Certification in hospitality management or business administration
- Prior experience launching new properties or rebranding initiatives
- Knowledge of local regulatory and safety requirements
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary and performance-based bonuses
- Supportive, tight-knit team where your ideas really matter
- Modern work environment in the heart of Business Bay, Dubai
- Accommodation and daily staff meals included
- Genuine opportunities to grow as we expand—you’re not just a number here
- Regular team-building outings and staff recognition programs
- Discounts on hotel stays and dining for you and your loved ones
At the end of the day, we know that a great hotel experience starts with a happy, motivated team. If you’re looking for a place where your hospitality spirit can truly shine, you might’ve just found your next home.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Tell us about a time you managed multiple hotel departments—how did you ensure that each team met high standards of service while staying aligned with overall business goals?
- How do you typically use PMS and POS systems in hotel operations, and what specific software are you most comfortable with?
- Could you walk me through your approach to monitoring guest feedback and transforming it into actionable improvements across different departments?
- Given Dubai’s focus on exceptional service and luxury, what strategies would you implement to guarantee both compliance with safety/hygiene regulations and a memorable guest experience?
- Imagine you’re faced with a sudden VIP arrival and a simultaneous technical issue—how would you prioritize, delegate, and resolve both situations?
- Share an example of a successful efficiency or technology upgrade you introduced in a previous hospitality role. What was the impact on staff and guests?
- When working with suppliers or vendors, how do you ensure quality control while negotiating favorable terms for your property?
- Describe how you’ve mentored department leaders or team members to help them step up their service delivery or operational skills.
- Tell us about a difficult operational challenge you’ve handled in the past—what did you learn, and what would you do differently now?
- How do you foster open communication and motivate a diverse team, particularly during periods of high stress or rapid change?
- In past roles, how did you balance the hands-on demands of day-to-day operations with longer-term strategic projects?
- Our Fridays are known for team wins and celebrating new ideas—how would you contribute to a positive, collaborative company culture like ours?
- What excites you about hospitality in a fast-moving, multicultural city such as Dubai, and how would you bring your unique perspective to our team?