About the Role: Responsibilities, Skills, and Requirements
Ever pictured yourself as the friendly face that keeps adventure running smoothly? As a Receptionist with our passionate team, you’ll be right at the heart of the action—helping travelers set off on unforgettable trips and keeping every detail organized behind the scenes. If you love chatting with people as much as you value organization, this could be your perfect next step. The travel and camping sector is booming in the UAE, and we’re looking for someone who’s as excited as we are to grow and thrive in this space.
About the Company
At Liwa Tal Mereb, we don’t just organize trips—we craft memorable outdoor experiences that ignite people’s sense of adventure. Our team is a lively bunch, with a deep love for nature and a knack for making complex plans feel effortless. You’ll find us brainstorming new excursion routes over (lots of) coffee and taking pride in our detail-oriented, guest-first approach. We’re still growing, which means your ideas and enthusiasm can really make a mark here.
What You’ll Be Doing
- Greet customers in a warm, professional manner and be their go-to contact from the moment they arrive
- Respond to inquiries about trips, camping packages, and company services—whether by phone, email, or face-to-face
- Coordinate bookings and appointments, making sure every plan runs on schedule
- Check, confirm, and update customers on their camping arrangements, special requests, and supply needs
- Liaise with guides and suppliers to ensure seamless logistics for each trip
- Help prepare and update trip documentation and itineraries
- Maintain an organized front desk and office area—think of it as your mission control!
- Handle light administrative support, such as filing and basic reporting
What You’ll Bring
Must-Haves:
- Experience as a receptionist, office assistant, or similar front-of-house role
- Strong communication skills in both English and Arabic
- Friendly, tactful manner—especially with guests from diverse backgrounds
- Natural organization skills and attention to detail
- Comfortable using the phone, email, and basic office software
Nice-to-Haves:
- A genuine interest in camping, travel, or adventure tourism
- Previous experience in the tourism or hospitality industry
- Familiarity with booking or scheduling systems
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary with potential for bonuses as we grow
- Supportive, close-knit team that loves to celebrate successes (and birthdays!)
- Opportunities to join trips and get hands-on experience with our adventures
- Flexible, accommodating scheduling—especially outside high season
- Clear path for growth as we expand our services and locations
You’ll be joining not just a company, but a community of people who care about each other, their work, and the joy they bring to our clients. If you’re excited to be the first hello that sparks someone’s next adventure, we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of how you’ve managed multiple bookings or appointments at once, ensuring that nothing fell through the cracks?
- Our guests often come from different backgrounds and may have a variety of needs—how would you approach a situation where a client had a special request that was unfamiliar to you?
- Tell me about a time you helped a guest or customer feel welcome and at ease right from their arrival. What did you do specifically?
- This job involves communicating in both English and Arabic. Can you describe your experience handling inquiries or giving information in both languages, possibly with non-native speakers?
- When updating trip details or itineraries, how do you make sure all information is clear and accurate for both guests and guides?
- What strategies do you use to keep your workspace organized in a busy, fast-changing environment?
- Has there ever been a time when you had to resolve a scheduling mix-up or last-minute change with a client, and how did you handle it?
- Imagine you need to coordinate between several guides and suppliers to make sure an adventure trip goes as planned. How would you ensure everyone is on the same page?
- Are you familiar with any booking or scheduling systems? If so, can you walk us through how you’ve used them in the past?
- Why are you interested in the outdoor adventure and travel industry, and how does your passion influence your work?
- Our team thrives on sharing new ideas and improving how we do things—can you tell us about a time when your suggestion made a positive difference at work?
- How do you approach working with a close-knit team where everyone’s input is valued, but things can get lively or even hectic at times?
- Tell us about a time when you had to juggle several admin tasks at once—how did you prioritize your workload and stay calm under pressure?
- What do you find most rewarding about being the first point of contact for guests, and what do you think makes for an exceptional welcome?