About the Role: Responsibilities, Skills, and Requirements
Let’s Talk About Your Next Adventure: Sales Executive at Discovery Travel and Tourism
Picture this: you’re helping dream vacations and once-in-a-lifetime adventures actually happen — and getting to build relationships along the way. At Discovery Travel and Tourism, we’re welcoming both Outdoor and Indoor Sales Executives in Ras Al-Khaimah, UAE, and if you thrive in dynamic environments where every day brings a new challenge (and maybe a new destination to learn about), you’re in the right place. Curious about how selling travel can change more than just your workday? We’d love to show you.
About Discovery Travel and Tourism
Here at Discovery, we see ourselves as more than just a travel agency — we’re a team obsessed with creating seamless, unforgettable journeys for our clients, from all-encompassing hotel package deals to those spur-of-the-moment ticket bookings. Our culture is built on trust, energetic collaboration, and friendly competition (yes, our monthly “top closer” wins lunch at their favorite restaurant — team picks). Whether it’s brainstorming creative itineraries or figuring out the best airline routes over coffee, we’re hands-on, adaptable, and passionate about what we do. Growth is in our DNA; you’ll see it in both our expanding services and our commitment to nurturing talent within.
What You’ll Be Doing
- Connect with potential clients (individuals, families, and businesses) to understand their travel needs and tailor solutions that fit — no “cookie cutter” plans here.
- For Outdoor Sales Executives: hit the road to meet clients at their premises, nurture relationships, and explore new markets across Ras Al-Khaimah and sometimes beyond.
- For Indoor Sales Executives: manage inbound leads in our vibrant office, consult with walk-in customers, and become an expert at transforming inquiries into bookings.
- Handle everything from full hotel packages, ticketing, visa assistance, tours, and other bespoke travel-related services.
- Stay up-to-date on the latest industry trends, airline offers, and hotel promotions so clients always get the best deal.
- Collaborate closely with the rest of the sales team — sharing insights, troubleshooting customer snags, celebrating big wins (and learning from setbacks).
- Keep meticulous records of all customer interactions, bookings, and follow-ups in our CRM system.
- Build genuine, trust-based relationships — a lot of our best clients come back (or refer their friends).
What You’ll Bring
Must-Haves:
- Previous experience in travel & tourism sales, with a knack for hotel packages and ticketing solutions.
- For Outdoor Sales Executives: a valid UAE driving license and comfort navigating Ras Al-Khaimah and nearby areas.
- Solid communication skills in English (Arabic is a big plus).
- A customer-first mindset; you get real satisfaction from exceeding expectations.
- The flexibility to work weekends or holidays if needed — travel never sleeps!
Nice-to-Haves:
- Familiarity with popular travel reservation systems or ticketing software.
- Passion for travel and willingness to learn the ins-and-outs of new destinations.
- Sales experience outside of travel (hospitality, events, retail) — that kind of background tends to thrive here.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive compensation with commission — your effort actually shows on your paycheck.
- Supportive, team-oriented culture with frequent recognition (and some genuinely good team lunches).
- Opportunities for continuous professional growth — if you want to move up, we want to help you get there.
- Access to industry rates and exclusive travel perks — go ahead, treat yourself to that weekend getaway.
- A lively office in beautiful Ras Al-Khaimah, plus opportunities for remote work during off-peak times.
- Open-door management and a culture where new ideas are welcomed (and often implemented).
Top it off — you’ll end each week knowing you helped someone’s adventure come to life, and that’s a pretty good feeling.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your experience selling hotel packages and travel solutions? What types of clients did you work with most often?
- How do you typically approach tailoring travel options for individual clients versus businesses or families?
- Describe a time when you managed visa processing, ticketing, and accommodations for a client. What systems or tools did you use to stay organized?
- For those interested in outdoor sales: How comfortable are you with driving around Ras Al-Khaimah and meeting clients on-site? Can you share a time when this hands-on approach led to a successful sale?
- Are you familiar with any popular travel reservation or ticketing software? If so, which ones, and how have they improved your workflow?
- What steps do you take to stay up-to-date with the latest travel industry trends and promotions, and how do you pass these benefits on to clients?
- Tell us about a challenging client interaction — how did you handle it, and what was the result?
- Give an example of a time when collaborating with your sales team directly impacted your ability to close a deal or resolve a booking issue.
- Our culture values friendly competition paired with teamwork. How do you balance the drive to meet personal targets with the desire to help colleagues succeed?
- How do you ensure meticulous record-keeping and accurate follow-up with clients, especially when juggling multiple bookings at once?
- Describe a situation where you went above and beyond to exceed a client’s expectations in a previous sales role.
- The travel industry sometimes requires weekend or holiday work. How do you manage your time and maintain motivation during these peak periods?
- What excites you most about helping clients plan their dream vacations, and how does that passion show up in your day-to-day work?
- What do you look for in a team environment to help you thrive, and how do you contribute to a positive, energetic office atmosphere?