About the Role: Responsibilities, Skills, and Requirements
Introduction
Looking for a role where your people skills and knack for organization actually move the needle? As a Sales & Operations Officer with us, you’ll be right at the intersection of building strong business relationships and making sure that everything behind the scenes runs without a hitch. The food supply industry is evolving fast, and if you’re ready for a challenge that mixes new business pipelines with daily hustle, this could be the sweet spot you’ve been searching for.
About the Company
We’re a hard-working, close-knit team passionate about keeping kitchens—and communities—well-supplied across the region. From big-name restaurant groups to boutique cafés, our clients trust us to deliver quality, consistency, and a personal touch. We’ve grown steadily by focusing on relationships as much as results. (Don’t be surprised if you spot someone sharing samples in the break room—trying the latest products is just part of what we do!)
What You’ll Be Doing
- Staying in regular contact with our contracted clients—answering questions, solving problems, and making sure they always feel valued
- Actively seeking out new business opportunities, from lead research to meeting potential partners and pitching our services
- Negotiating, finalizing, and helping onboard new contract partners so they start strong
- Overseeing the day-to-day details of current agreements, catching hiccups before they become headaches
- Preparing concise, insightful sales reports to help guide our next moves
- Collaborating closely with operations and logistics, ensuring smooth delivery and service from order to invoice
- Keeping an ear to the ground for market trends or new competitor offerings—we love someone who’s curious!
What You’ll Bring
Must-Haves
- Previous experience in sales and operations, ideally in the food supply or related sector (if you know your way around a produce list or supplier contract, even better)
- Comfortable communicating with everyone from warehouse staff to C-suite clients—clear, friendly, and always professional
- Strong organizational skills; you’ll be juggling several projects at once without dropping the ball
- Ability to create and review reports (it doesn’t have to be your favorite part, but you know how to spot key numbers)
Nice-to-Haves
- Familiarity with CRMs or basic sales/operations software
- Experience negotiating or drafting agreements
- Bonus points if you’re a foodie, or just genuinely excited about the foodservice world
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive compensation, with real potential to grow as we expand our client base
- Supportive, spirited coworkers who’ve got your back (and yes, we do team lunches now and then)
- Opportunities for professional development—whether that’s new systems, industry events, or internal training
- Modern office with a flexible schedule; hybrid/remote options available for the right candidate
- Clear communication, direct feedback, and leadership that actually listens
Joining us means being part of a company where your work matters—both to our clients and our team. If you’re ready to get hands-on in a fast-paced, people-powered business, we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example from your past experience where you proactively identified and resolved a potential issue in a client contract or supply agreement?
- How do you approach building and maintaining long-term relationships with business clients, especially in a fast-moving industry like food supply?
- Walk me through your process for researching and identifying new business leads—what tools or strategies have you found most effective?
- Describe a time you worked closely with operations or logistics teams to ensure a smooth client delivery. What challenges did you face, and how did you overcome them?
- When negotiating new contracts, what steps do you take to ensure the client is set up for success right from the start?
- Which reporting methods or tools have you used to track sales and operational performance, and how do you ensure your reports are both insightful and actionable?
- Tell me about a time you had to balance multiple projects or client requests simultaneously. How did you prioritize and manage your workload?
- Have you ever encountered resistance from a team member or client when proposing a new solution or process? How did you handle the conversation?
- Imagine you spot a new competitor entering the market with a similar offering. How would you gather relevant information and advise your team on potential responses?
- How do you adapt your communication style when interacting with executives, front-line staff, and everyone in between?
- What motivates you to work in food supply, and how do you stay curious about products and industry trends?
- Collaboration is big for us—can you share an example of how you've contributed to a positive, team-oriented culture in a previous workplace?
- We believe in direct feedback and open communication. How do you give and receive feedback with coworkers or leadership?
- With flexible and sometimes hybrid work options, how do you keep yourself organized and accountable day-to-day?