About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to work where fragrance meets luxury, right in the heart of Dubai's Gold Souk? Our perfume company is on the lookout for enthusiastic, motivated sales professionals to join our team. Whether your passion lies in engaging shoppers face-to-face or connecting with customers over the phone, this is your chance to be part of a brand that’s synonymous with elegance and tradition in one of the world’s most iconic marketplaces.
About the Company
Step into our shop and you’ll instantly catch the delicate, exotic scents that define our brand—and the lively energy that makes our team tick. With a diverse crew fluent in the art of hospitality, we pride ourselves not only on our curated collection of fine perfumes, but on creating meaningful customer experiences with every sale. Fridays? That’s when we swap stories about our favorite scents and celebrate top performers over fresh karak. We’re big on growth and truly appreciate those who bring a touch of their own personality to our close-knit team.
What You’ll Be Doing
- Greeting customers in-store with warmth and genuine interest, guiding them through our wide range of fragrances
- Managing telesales inquiries: understanding client needs, offering tailored recommendations, and following up with leads
- Hitting—or even exceeding—monthly and daily sales targets (with a little friendly team competition thrown in)
- Keeping displays immaculate and product info up-to-date so every bottle looks as impressive as it smells
- Handling transactions smoothly and supporting customers before and after the sale for a seamless shopping experience
- Sharing your product knowledge, from scent notes to brand history, helping shoppers feel excited about their choices
- Collaborating with teammates and attending regular sales briefings—because even in retail, communication is everything
What You’ll Bring
Must-Haves:
- Currently residing in the United Arab Emirates
- Excellent spoken and written communication skills
- Demonstrated experience in retail or telesales environments
- A flair for building rapport with customers from all walks of life
- Self-motivation and a real drive to meet (and beat) your targets
- Adaptability—you thrive in the lively pace of Dubai’s retail scene
Nice-to-Haves:
- Passion for fragrances or experience in the perfume industry
- Multilingual abilities (Arabic, Hindi, or Russian, for example)
- Skill with POS systems and CRM software
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Basic salary starting from AED 2,500, with opportunities for commission on sales
- A vibrant workspace in the iconic Gold Souk—the pulse of Dubai’s retail world
- Real opportunities for professional development and promotion within the company
- Daily teamwork with experienced, supportive colleagues (who are also great at picking out signature scents)
- Flexible roles in both in-store and telesales, depending on your strengths
- Employee discounts on our range of premium perfumes (your friends will thank you)
We know hustle and heart go hand-in-hand here. If you’re ready for a role where no two days are quite the same, and your passion for sales is only matched by your love of fragrance, you’ll feel right at home with us.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- How do you approach a customer who seems unsure about what type of fragrance they’re looking for?
- Can you share a time when you surpassed your sales targets? What strategies helped you achieve this?
- What steps do you take to handle telesales leads—from the initial inquiry to closing the sale?
- If a customer is hesitant to make a purchase because of the price, how would you highlight the value of our premium perfumes?
- Describe your experience using POS systems or CRM software in previous retail or telesales roles.
- When maintaining in-store displays, how do you ensure that product presentations align with luxury brand standards?
- Tell me about a situation where you had to quickly adapt to a busy, fast-changing retail environment.
- How do you stay motivated during quieter hours or slower sales days?
- Give an example of a time when you turned a difficult customer experience into a positive one.
- What does delivering “meaningful customer experiences” mean to you, especially in a luxury retail setting?
- Our team thrives on sharing knowledge—how would you contribute to team briefings or celebrate co-workers’ successes?
- How would you make a customer feel special and welcome in a multicultural environment like Dubai’s Gold Souk?
- Why does working with fragrances excite you, and how would you use that passion to engage customers?
- What would you do if you noticed a recurring issue with product information or display upkeep in the store?