About the Role: Responsibilities, Skills, and Requirements
Here’s a Sweet Opportunity: Indoor Sales & Telesales Roles (Male & Female) at Emarat Mall, Dubai
Do you find genuine joy in connecting with people—and maybe nibbling some chocolate now and then? If you’ve ever pictured yourself at the heart of a thriving retail space, chatting with customers and guiding them to their new favorite treats, this could be your next move. We’re urgently seeking enthusiastic Indoor Sales & Telesales professionals (both men and women) for vibrant chocolate shops located right inside Emarat Mall, Barsha. With a strong base salary and immediate start available, this role promises both stability and that little spark of excitement you’re looking for.
About Us
Step into a world where chocolate isn’t just a product—it’s a shared experience. Our network of specialty stores in Emarat Mall is known for more than just delightful confections: we’ve built a close-knit, collaborative team, and our regulars remember us by name. Friday afternoons usually mean a group coffee run and some light-hearted competition over who has the best sales tips. We’re steadily growing, but our commitment to genuine service and a supportive work environment remains unchanged. Here, your ideas matter, and so does your personality.
What You’ll Be Doing
- Welcoming customers with a friendly face and helping them discover the full range of our chocolate offerings.
- Handling phone inquiries and telesales calls, translating curiosity into satisfied (and loyal) customers.
- Maintaining attractive product displays—with a keen eye for detail and presentation.
- Supporting promotions and seasonal campaigns, adding your own creative flair to each event.
- Efficiently processing sales transactions while ensuring an easy, pleasant experience for every guest.
- Collaborating with teammates to hit and exceed sales targets (and celebrating those wins together).
- Managing inventory updates, stock replenishment, and daily shop maintenance.
- Solving small customer concerns with patience and a can-do attitude—because everyone deserves a sweet ending.
What You’ll Bring
Must-Haves:
- Solid background in retail sales or telesales (bonus if it’s in food, hospitality, or luxury products).
- Strong communication skills (Arabic, English, or both are a plus).
- Friendly, approachable, and ready to jump into new situations quickly.
- Currently residing in the UAE, and ready to start right away.
- High level of energy and commitment, especially during busy hours.
Nice-to-Haves:
- Previous experience with point-of-sale systems.
- A personal passion for chocolate and gourmet treats.
- Experience working in multicultural teams.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary: AED 3,500–4,500 per month.
- Free company-sponsored visa and comfortable accommodation—leave the logistics to us.
- Annual paid vacation, so you can recharge and return full of fresh ideas.
- Work right inside Emarat Mall, in lively Barsha, Dubai—enjoy the buzz of the city every day.
- Supportive managers, approachable team, and plenty of opportunities to learn.
- Clear career paths for those who show initiative and a love for the craft.
- And yes, staff discounts on chocolates—that’s our not-so-secret perk.
Looking for a workplace that feels more personal than corporate? Here’s your chance to bring your sales talent to a team that values both results and relationships.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time you exceeded your sales targets in a retail or telesales environment? What strategies did you use to achieve this?
- How would you approach a customer who seems undecided or hesitant when browsing in the store?
- Describe your experience handling point-of-sale systems. Are you comfortable processing transactions during busy periods?
- How do you ensure that product displays remain attractive and well-organized, even on hectic days?
- Imagine a customer calls the shop and can’t decide on a gift. How would you guide them to a decision over the phone?
- When it comes to managing inventory and stock replenishment, what steps do you take to avoid running out of popular products?
- Give an example of a situation in which you resolved a customer concern. What was the issue, and how did you handle it?
- Our shop often runs seasonal promotions. How would you bring your own creative touch to make these events more successful?
- Tell me about a time you worked in a multicultural team. What did you learn from the experience, and how did you adapt?
- How do you stay motivated and maintain high energy during long or especially busy shifts?
- We pride ourselves on creating memorable experiences for every customer. How would you create a welcoming atmosphere in the shop?
- Collaboration is important here—how do you celebrate team achievements or help keep morale high among your colleagues?
- If you’re passionate about chocolate or gourmet products, how would you use that to connect with customers on the sales floor?
- What excites you most about joining a team that balances personal connection with high sales performance?