About the Role: Responsibilities, Skills, and Requirements
Introduction
Are you ready to leverage your stellar communication skills into a rewarding telesales or call center role? If you’re a quick thinker with a flair for building rapport over the phone, this opportunity in Al Karama could be your next big step. We’re looking for both Arabic and English speakers—from all backgrounds—who take pride in delivering excellent customer service and exceeding sales targets. Fast-paced, professional, and always evolving, this is an ideal spot for anyone who thrives on challenge and reward.
About the Company
This isn’t your average call center. Our client in Al Karama is part of a major, fast-growing network where teamwork is more than just a buzzword—it’s embedded in how they operate. The vibe? Supportive, focused, and definitely high-energy. Here, new ideas are welcomed, and going the extra mile is never overlooked. You’ll find yourself surrounded by folks who are passionate about their craft, sharing tips, laughs, and sometimes even friendly competitions (best call of the week wins bragging rights!). Friday team recaps and ongoing skills workshops are part of the fabric, making professional growth not just encouraged, but expected.
What You’ll Be Doing
- Reach out to existing and potential customers by phone to introduce products or services in a compelling, authentic manner
- Handle incoming queries, listen to customer needs, and find solutions—always with patience and professionalism
- Convert calls into sales by identifying opportunities, overcoming objections, and closing deals
- Keep accurate records of each interaction and update CRM systems as you go
- Collaborate with a team of lively colleagues to meet individual and collective sales targets
- Stay up-to-date with product knowledge (don’t worry, there’s plenty of training) so you can best assist customers
- Take part in regular performance reviews where coaching and feedback help you grow
What You’ll Bring
Must-Haves:
- Previous experience in telesales or customer service (retail, hospitality, or call center all count!)
- Confident communication skills in either Arabic or English
- A natural ability to build rapport and handle objections gracefully
- Driven, adaptable attitude with a genuine desire to help others
- Comfortable working towards sales targets and handling a fast-paced environment
Nice-to-Haves:
- Experience with CRM or call center software
- Ability to speak both Arabic and English
- A sense of humor (trust us, it helps on busy days)
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Starting salary of AED 4500, plus uncapped commissions and real performance incentives
- Supportive leadership that celebrates success—big or small
- Ongoing training and clear career pathways for motivated individuals
- Friendly, diverse team culture where everyone’s voice matters
- Modern, professional work environment in the heart of Al Karama
While the recruitment process involves an application fee, what you gain—in experience, earning potential, and community—can set you apart in your sales career. If you’re ready to dive into a role that will challenge, reward, and grow you, this could be the perfect next chapter.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your approach to turning a routine sales call into a successful deal?
- Tell me about a time you had to overcome a tough objection from a customer—what strategy did you use?
- How do you make sure to really understand a customer’s needs over the phone, especially if they seem uninterested at first?
- What steps do you take to keep CRM records accurate and up to date during a high-volume call shift?
- In past telesales or customer service roles, how have you handled meeting ambitious sales targets while managing incoming customer queries?
- Do you have experience using any call center or CRM software? If so, which platforms are you most comfortable with?
- Think of a day when you felt the pressure really mounting—how did you stay positive and maintain your performance?
- Describe a situation where you and your team had to meet a collective sales goal. What did you do to support the group and drive results?
- How do you ensure continued learning about new products or services, and how has that helped you serve customers better?
- Share a moment when you received feedback or coaching—how did you implement it and what was the result?
- Our environment values humor and camaraderie—how do you bring your personality to the role and contribute to team spirit?
- What draws you to work in a high-energy, target-driven setting as opposed to a more traditional office environment?
- Collaboration is key here—can you talk about a time when sharing best practices with a colleague made a tangible impact?