About the Role: Responsibilities, Skills, and Requirements
Introduction
Curious about what it takes to keep homes and businesses secure in a world that’s always changing? As a CCTV and Smart Home Systems Technician, you’ll be at the forefront of bringing comfort, protection, and peace of mind to our clients every single day. This isn’t just about wires and cameras — it’s about empowering people to feel safe and connected, all from the palm of their hand. If you like tinkering with tech and making life easier for others, you’re going to love what we do here.
About the Company
Here, we’re not just installing equipment — we’re building trust, one customer at a time. We’re a tight-knit team known for our hands-on approach, quick thinking, and penchant for the occasional tech joke over lunch. Our growth has come from word-of-mouth, and that’s something we’re proud of. You’ll find that Friday lunch debriefs and spontaneous gadget demos are just part of the culture. Every voice gets heard here, whether you joined us yesterday or in year one.
What You’ll Be Doing
- Installing, configuring, and testing CCTV surveillance systems — your attention to detail makes all the difference.
- Setting up, programming, and troubleshooting smart home solutions, from doorbell cams to automated lighting and climate control.
- Performing routine maintenance and systems health checks, catching small issues before they become big headaches.
- Guiding customers on how to use their new tech — sometimes that means a quick phone call, sometimes a friendly in-person walkthrough.
- Collaborating with our support team to troubleshoot tricky setups, share know-how, and celebrate a job well done.
- Keeping thorough records of installations and service calls so everyone’s always in the loop.
- Staying up-to-date on the latest trends and solutions — we’re all learning together.
What You’ll Bring
Must-Haves:
- Hands-on experience installing and maintaining CCTV systems — you know your way around wiring, angles, and camera placement.
- Solid understanding of smart home tech: alarms, sensors, automation devices, and app-based controls.
- Comfortable with basic networking: setting up routers, IP addressing, and WiFi troubleshooting is second nature.
- Strong problem-solving skills — you don’t mind rolling up your sleeves when something unexpected pops up.
- Commitment to deadlines and a keen eye for detail; your standards are high, and you like it that way.
Nice-to-Haves:
- Customer service flair — you enjoy showing others how things work (and have the patience to explain things twice, if needed).
- Experience with more advanced setups: multi-site installations, integrated access control, or home theater systems.
- Relevant certifications (but don’t worry if you learned your skills on the job — we get it).
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive pay plus steady opportunities for overtime (if you’re the roll-up-your-sleeves type).
- Flexible working hours and the option for occasional remote troubleshooting — we value work-life balance.
- Regular training get-togethers, demo days, and hands-on workshops to keep your skills sharp and your curiosity piqued.
- Supportive team: friendly banter, shared snacks, and real help when you need it.
- Company van and tools for site visits — yes, you can personalize your tool kit.
- Growth opportunities into project leadership or technical specialist paths as the business expands.
You’ll be joining a place where your technical know-how genuinely helps people and where camaraderie is part of the job. Come see what we’re building — we think you’ll want to stay.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through the process you follow when installing a new CCTV system, from initial assessment to final testing?
- How do you approach troubleshooting connectivity issues between smart home devices and the home’s WiFi network?
- Give an example of a particularly challenging installation or setup you’ve worked on. What made it complex, and how did you resolve it?
- When configuring smart home automation (like climate control or lighting), what steps do you take to ensure the system is user-friendly for the homeowner?
- What factors do you consider when selecting optimal camera placement for security and coverage?
- Describe your experience working with integrated access control systems or multi-site installations. What unique challenges did you encounter?
- Tell us about a time you needed to explain a technical system to a client who wasn’t tech-savvy. How did you ensure they understood how to use their new devices?
- Our team often works together to solve tricky technical issues. Can you share how you collaborate during a particularly complex service call or installation?
- How do you handle a situation where you’re facing a tight deadline but come across an unexpected technical problem during an installation?
- Give an example of when paying close attention to detail prevented a larger issue down the road.
- What strategies do you use to keep up with new trends or emerging technologies in the smart home and security space?
- How would you describe your ideal work environment, especially when it comes to teamwork and open communication?
- In a company that values growth and tries out new ideas, how do you contribute to a culture where everyone’s voice is heard?
- We like to keep things light with some tech humor and shared lunches. How do you see yourself fitting in with our team’s style of camaraderie?