About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it’s like to be the friendly voice that turns a customer’s day around? As a Customer Care Assistant in Dubai, you’ll be right at the heart of our mission to deliver truly memorable service—one conversation at a time. This isn’t just another call center gig; it’s a chance to join a close-knit team, support a diverse clientele, and grow your skills in one of the world’s most dynamic cities. If you’ve got a knack for problem-solving and a genuine passion for helping others, you might find your perfect fit right here.
About the Company
Our team is a vibrant mix of personalities and backgrounds, united by a shared commitment to putting customers first. We’re proud of our supportive culture—where questions are encouraged, successes are celebrated, and everyone’s ideas matter. Located near Al Safa, we keep things practical: our live-out setup gives you privacy and independence, while daily pick-up and drop-off services make commuting hassle-free. Fridays might be for relaxing, but the energy here during the week is contagious. If you’re looking for a company that values growth, transparency, and genuine teamwork, you’ll feel right at home.
What You’ll Be Doing
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner
- Listening closely to concerns, troubleshooting issues, and finding creative solutions that leave clients satisfied
- Maintaining accurate records of interactions and following up to ensure every detail is handled
- Collaborating with team members to resolve complex requests—no one’s ever left to figure things out on their own
- Sharing feedback and ideas to help us continually improve our service
- Juggling shifting priorities with grace—no two days are ever quite the same
- Supporting occasional admin tasks to keep things running smoothly behind the scenes
What You’ll Bring
Must-Haves:
- At least 2 years of hands-on customer service experience
- Strong communication skills—you’re clear, positive, and genuinely enjoy connecting with people
- A customer-first attitude and a knack for staying calm under pressure
- Current own visa holder status (this is essential for this role)
- Willingness to work a live-out position with one day off per week
- Reliable, punctual, and a team player who takes pride in their work
Nice-to-Haves:
- Familiarity with CRM systems or help desk software
- Multilingual abilities—Dubai is wonderfully international, after all
- Previous experience in the UAE or a similar fast-paced market
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary—around AED 4000 per month
- Convenient daily pick-up and drop-off services (no more rush hour headaches)
- Supportive, growth-focused team culture
- Opportunity to work in one of Dubai’s most vibrant neighborhoods
- Real career progression for those who show initiative and heart
- Regular recognition for going the extra mile
- Live-out role offering independence and flexibility
You’ll find this isn’t just a job—it’s a chance to make a real impact, learn from others who care, and build a career you can be proud of. If you’re ready for your next step, we can’t wait to meet you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you share an example of a time you handled a challenging customer inquiry and what steps you took to resolve it?
- How do you prioritize multiple customer requests when things get busy and deadlines are tight?
- What strategies do you use to ensure you maintain accurate and detailed records of all customer interactions?
- Have you used any CRM systems or help desk software in previous roles? If so, which ones, and how did they help you in your day-to-day work?
- Dubai’s customer base is quite diverse—how do you adapt your communication style to connect with people from different cultural backgrounds?
- Describe a situation where you had to collaborate with your team to solve a problem for a customer. What was your approach?
- How do you keep your composure and stay positive when dealing with upset or frustrated customers?
- Our environment values sharing ideas and feedback. Can you tell us about a time you suggested a change or improvement at work?
- This role sometimes involves shifting priorities and occasional admin tasks. How comfortable are you with juggling different responsibilities throughout the day?
- What motivates you to go the extra mile for customers, especially when it’s not explicitly required?
- Being punctual and reliable is important here. Can you tell us about your approach to ensuring you’re always on time and prepared for your shift?
- We have a close-knit team that celebrates each other’s successes. How do you contribute to a positive team culture in your workplace?
- If you’re not sure how to resolve a customer’s issue, what’s your process for getting the right support or information?
- Why do you think a live-out position with a dedicated team in Dubai appeals to you at this stage in your career?