About the Role: Responsibilities, Skills, and Requirements
Introduction
Curious about what it’s like to be the friendly voice behind a leading Dubai medical center? Here’s your chance to find out. We’re looking for both male and female customer service, telesales, and call center professionals ready to make a real impact in BurJuman. If you have a knack for connecting with people — whether it’s answering questions, assisting patients, or guiding them through their options — this could be the perfect fit, especially if you’re excited to join a team that values growth and learning. And yes, you don’t need to be an expert just yet: we’ll train you.
About the Company
Nestled in the heart of BurJuman, our medical center isn’t just another healthcare provider — we’re a close-knit team that believes every patient deserves patience, empathy, and clarity. Our staff come from all over the world, bringing diverse backgrounds, languages, and a sense of community (you’ll quickly learn that sharing coffee breaks is practically a team sport here). We’re growing fast, but we haven’t lost our personal touch — whether it’s celebrating birthdays together or lending a hand when a colleague needs support.
What You’ll Be Doing
- Responding to inbound calls from patients and clients with warmth and professionalism
- Making outbound calls to follow up on appointments or introduce our medical services (no cold-calling in the dark — you’ll have guidance and training)
- Listening closely to concerns, providing information, and helping resolve any issues or queries
- Recording information accurately in our system — attention to detail matters here
- Collaborating with doctors, nurses, and admin staff to ensure smooth patient experiences
- Participating in ongoing training sessions to keep your skills sharp and your approach fresh
- Sharing feedback with your team lead to improve our processes and patient care
What You’ll Bring
Must-Haves:
- A friendly, clear speaking voice — you’ll be on the phone most of the day
- Willingness to learn (no prior experience? No problem — our free training has you covered)
- Professional attitude and respect for patient privacy
- Basic computer literacy (you’ll pick up our systems quickly, promise)
- Ability to work well with a diverse team
- Comfort working in shifts, if needed
Nice-to-Haves:
- Previous call center or customer service experience
- Multilingual abilities (Arabic, Hindi, Tagalog, or other languages are a plus)
- A sense of humor and patience — both go a long way on busy days
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive monthly salary (AED 3,000–4,500) plus commissions
- Free accommodation, housing, and transportation provided by the center
- Annual leave so you can recharge and come back refreshed
- All nationalities welcome — we value diversity and inclusion
- Supportive, multicultural team where you’ll find mentorship and camaraderie
- Ongoing free training to help you grow from day one
- Prime location in BurJuman, with easy access to shops and public transport
You’ll join a warm, energetic group that’s passionate about making healthcare more accessible — and about helping each other succeed. If you’re ready to start a rewarding journey in Dubai’s thriving medical sector, this just might be your next big step.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a time when you had to explain something complex or unfamiliar to someone over the phone? How did you ensure they understood?
- How would you handle a situation where a patient is upset or anxious about their appointment or medical results?
- What strategies do you use to stay organized and accurate when recording information in a system during busy periods?
- If a patient called with a question you didn’t know the answer to, how would you handle the call and follow up?
- Tell me about your experience working with people from different cultural backgrounds. How do you ensure clear communication?
- In this role, you’ll sometimes work shifts and collaborate with various teams. How do you adapt to changing schedules and new coworkers?
- When you receive feedback or suggestions for improvement, how do you typically respond, and can you share an example?
- How would you go about introducing our medical center’s services to a client during an outbound call, especially if they seem hesitant?
- What role do empathy and patience play in a healthcare customer service environment, and how do you put these qualities into practice?
- Describe a time you contributed to a team goal or helped improve a process at work or school.
- Our team values humor and camaraderie, especially on challenging days. How do you contribute to a positive work environment?
- If you were asked to learn a new software system quickly, what steps would you take to become comfortable with it?
- Why do you think diversity and inclusion are important in a medical center, and how would you help foster that in our workplace?