About the Role: Responsibilities, Skills, and Requirements
Ever wondered what it takes to be the linchpin in a fast-paced business setup consultancy? As the Head of Operations at our dynamic Sharjah office (right in the heart of AlQasimiah), you’ll orchestrate every moving part — from guiding clients through the maze of UAE company formation to keeping our internal machine running at peak performance. If you thrive on ownership, precision, and seeing tangible results from your leadership, this might just feel like your next big step.
About the Company
Here, we’re more than just a consultancy. Our small but mighty team helps entrepreneurs and businesses cut through red tape and plant their roots in the UAE. We take pride in a culture that mixes hustle with humanity — whether we’re celebrating a major client win or sharing quick laughs over karak during team check-ins. And since we’re in a growth spurt, there’s plenty of room for your ideas to make a visible impact.
We believe in building relationships, not just handling paperwork. Our clients come to us for guidance, honesty, and the local know-how that makes all the difference.
What You’ll Be Doing
- Oversee daily operations related to new company formation, licensing, renewals, amendments, and visa processing — ensuring nothing falls through the cracks.
- Supervise, coach, and develop a small operations team; think mentorship, support, and rolling up your sleeves when needed.
- Liaise with government departments and free zones to keep paperwork and compliance processes smooth and up-to-date.
- Troubleshoot operational hiccups with a sense of urgency, finding solutions that work for both clients and the business.
- Implement and refine SOPs for process efficiency, cost-effectiveness, and top-notch client satisfaction.
- Collaborate with sales and client service teams to deliver a seamless onboarding experience.
- Monitor regulatory changes or market shifts in the UAE business setup landscape, and adjust processes proactively.
- Track operational metrics and prepare concise reports for management — clarity and insight matter here.
What You’ll Bring
Must-Haves:
- 2–3 years of experience in UAE business setup, corporate services, or a similar client-facing operational environment.
- Deep familiarity with company licensing, visa processing, and regulatory compliance in the UAE.
- Proven leadership ability — whether you’ve managed a team formally or have led by example in a smaller environment.
- Strong organizational skills: you can keep multiple deadlines (and people!) on track.
- Professional proficiency in English; Arabic skills are a bonus.
Nice-to-Haves:
- Experience working with free zones and mainland authorities (DED, immigration, labor, etc.).
- A knack for adopting new tech tools to streamline processes.
- Previous exposure to client relationship management in a fast-growth consultancy.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive, experience-based salary — we know great people deserve fair rewards.
- Supportive, close-knit team with real respect for work/life balance.
- Learning on the job — grow your skills with real challenges and responsibility.
- Regular team get-togethers and casual celebrations (with plenty of karak, of course).
- Prime Sharjah location — easy commute, vibrant neighborhood.
- Opportunities to help shape company culture and future processes.
Here, your hard work won’t get lost in the noise—it’ll help steer the company as we scale and thrive. Sound exciting? We think so, too.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your experience managing company formation and licensing processes in the UAE? Which steps or common pitfalls do you consider most critical to get right?
- How do you stay updated on regulatory changes or new requirements from mainland or free zones, and can you give an example of a recent change you successfully navigated?
- When faced with a delayed visa process or licensing hiccup, how would you troubleshoot the issue and communicate updates to both the client and your team?
- Tell us about a time you introduced or improved a standard operating procedure (SOP) to make your team or department more efficient. What was the outcome?
- How have you balanced day-to-day operational duties with mentoring or upskilling a small team? Can you share a specific coaching success story?
- What strategies have you used to build strong working relationships with government authorities or free zone representatives?
- Describe a situation where you had to juggle multiple client deadlines with limited resources. What approach did you take to ensure everything stayed on track?
- Have you ever handled a dissatisfied client whose business setup was delayed or complicated? What was your approach to turning it around?
- How do you collaborate with sales and client service teams to deliver a seamless company formation or onboarding experience?
- Can you share how you track and report on key operational metrics? Which metrics do you consider most useful for a consultancy like ours?
- What’s your preferred method for adopting and training your team on new technologies or process tools?
- Our team values close collaboration and open communication — how do you foster trust and camaraderie within your direct reports and across other departments?
- How do you handle high-pressure periods or last-minute requests while maintaining both quality and a sense of humor?
- What excites you most about joining a smaller, fast-growing company versus a more established or corporate environment?