About the Role: Responsibilities, Skills, and Requirements
Ever wondered how the right technology can completely transform a healthcare organization? Here’s your chance to put that theory into practice. We’re searching for an experienced IT Manager—someone who not only lives and breathes Odoo ERP, but also enjoys guiding teams through digital change. If you’re the kind of person who gets as excited about process automation as you do about mentoring colleagues, this role at Noor Al Mamzar Medical Centers Group could be the perfect next step.
About Noor Al Mamzar Medical Centers Group
People sometimes say healthcare is resistant to change, but our growing network proves otherwise. Noor Al Mamzar is a modern medical centers group that’s committed to providing state-of-the-art care across Dubai. Our teams are tight-knit and collaborative, but we don’t shy away from ambitious goals—think continuous improvement, regular cross-department brainstorms, and a spirit of “how can we do this better?” Fridays bring fresh ideas (and a fair amount of cookies to the break room). Above all, we believe effective care starts with effective systems—and that’s why we’re investing heavily in smart IT leadership.
What You’ll Be Doing
- Leading, mentoring, and inspiring a talented in-house IT crew—helping each team member grow alongside the organization
- Overseeing the full lifecycle of our Odoo ERP system: implementation, integration, troubleshooting, and ongoing innovation
- Acting as the bridge between medical staff, technical teams, and leadership to ensure smooth digital workflows
- Identifying process bottlenecks and proposing intelligent automation or system tweaks that drive measurable improvement
- Collaborating with external vendors when needed, and managing relationships to ensure service excellence
- Monitoring IT security, data privacy, and business continuity with an eagle-eyed focus
- Making time to educate non-technical staff—demystifying Odoo, one training session at a time
What You’ll Bring
Must-Haves
- Solid, hands-on Odoo ERP expertise (implementation, customization, day-to-day management)
- Proven track record as an IT Manager in a multi-site environment
- Strong leadership, team-building, and communication skills
- Demonstrated problem-solving ability: quick on your feet, proactive, and calm under pressure
- Currently based in the UAE
Nice-to-Haves
- Experience within healthcare or medical service organizations
- Background with other ERP/HRIS platforms or integrations
- Arabic language skills
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive, market-driven salary and benefits
- Opportunities for career advancement in a fast-evolving healthcare company
- Close-knit, genuinely collaborative teams—your voice will be heard
- Modern offices in Dubai, with IT tools that just work (we don’t settle for less!)
- Support for ongoing professional development and ERP training
- Company events, regular team check-ins, and a culture that values balance as much as output
For those ready to make a lasting impact—on both people and processes—you’ll find Noor Al Mamzar a rewarding place to roll up your sleeves and grow.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a recent Odoo ERP implementation or customization project you managed? What were your main challenges and how did you address them?
- In your previous experience managing IT across multiple sites, what strategies did you use to maintain consistent system performance and user experience?
- If a key medical process at one of our centers becomes bottlenecked by current digital workflows, how would you approach identifying the root cause and developing an effective solution?
- How do you ensure data privacy and business continuity in a healthcare setting where both regulatory compliance and patient trust are crucial?
- Tell us about a time you introduced an automation or process improvement that drove significant efficiency in your team or organization.
- When working with external vendors on an integration or troubleshooting task, what steps do you take to ensure clear communication and a positive outcome?
- How do you tailor training or communication when introducing complex IT concepts—like new Odoo features—to a non-technical audience such as clinicians or administrative staff?
- Describe a situation where your team faced pushback or anxiety around a digital transformation. How did you inspire confidence and move everyone forward?
- In our collaborative culture, regular cross-department brainstorms are encouraged. How do you make sure technical voices are heard while still aligning with broader organizational goals?
- What motivates you to mentor and develop your IT team, and how do you track progress in their professional growth?
- How do you approach balancing daily IT demands with longer-term strategic initiatives for process improvement?
- Our group values continuous improvement—can you share an example where you led a team to pivot quickly and effectively in response to feedback or changing priorities?
- How do you personally handle high-pressure situations—say, a system outage or critical security alert—with both your technical team and the wider organization watching?
- What attracts you to working in the healthcare field, and why do you believe smart IT systems are essential for great patient care?