About the Role: Responsibilities, Skills, and Requirements
Introduction
Ever pondered what it’s like to be the calm, collected hero when tech chaos erupts? As our new IT Support Specialist in the heart of Dubai Internet City, you’ll keep our digital world running and our people smiling. This isn’t just another behind-the-scenes tech role — it’s an opportunity to provide hands-on IT expertise in one of the UAE’s most vibrant business hubs. Whether you're drawn by the promise of joining a supportive team or the appeal of Dubai’s ever-booming tech landscape, this role could be your perfect next step.
About the Company
Nestled in Dubai Internet City, we’re a fast-evolving tech-driven company serving a diverse, curious, and passionate crowd. Our Information Technology team is a close-knit group that doesn’t just see IT as “turning things off and on again” — instead, we believe in empowering our colleagues to do their best work with the tech tools and support they need. From impromptu brainstorming huddles to team meals celebrating project launches, we like to keep things friendly, open, and collaborative. You’ll find career growth here is tied as much to initiative as it is to expertise — we genuinely celebrate every teammate’s wins, big or small.
What You’ll Be Doing
- Troubleshooting hardware, software, and network issues (sometimes with a smile at 9 AM, sometimes at 4 PM after coffee)
- Providing prompt, friendly technical support to colleagues both in person and remotely
- Maintaining, updating, and patching desktops, laptops, servers, and network equipment
- Assisting with system upgrades, migrations, and user onboarding — ensuring everyone’s tech just works, right from day one
- Monitoring system backups, network uptime, and security protocols to spot and fix problems before they escalate
- Documenting IT processes, fixes, and procedures in a way that makes sense for techies and non-techies alike
- Supporting periodic audits and assisting with asset management — yes, sometimes that means tracking down a missing monitor
What You’ll Bring
- At least 1-2 years of hands-on experience in IT support, troubleshooting, and network maintenance
- In-depth knowledge of Windows operating systems, networking basics, and common enterprise software tools
- Strong communication skills in English (spoken and written) — clarity helps when explaining complex issues!
- Genuine patience, a willingness to lend a hand, and the ability to stay positive under pressure
- UAE residency and current location within the UAE — immediate availability is a bonus
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary range: AED 5,000–7,000 per month
- Two-year residency sponsorship, so you can settle in and focus on your career
- Comprehensive health insurance — your well-being matters to us
- Provided housing and company transportation for hassle-free daily commutes
- Close-knit IT team that actually enjoys solving problems together (yes, we celebrate ticket closures)
- Exposure to cutting-edge technology and forward-thinking business projects in Dubai Internet City
- Real opportunities for technical skill growth, project leadership, and professional development
We believe great IT is about more than fixing problems — it’s about making work life easier for everyone. If you’re ready to bring your tech talents someplace they’ll be valued, join us.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you describe a recent technical issue you diagnosed and resolved involving Windows operating systems or network connectivity? What steps did you take?
- What’s your typical approach to troubleshooting a colleague’s device that suddenly can’t connect to the company Wi-Fi?
- How have you ensured that desktop and server systems stay up to date with the latest patches and security protocols in your previous roles?
- Can you walk us through your process for onboarding a new team member from an IT perspective? What tools and checklists do you rely on?
- Tell us about a time you had to document an IT process or solution. How did you make it accessible for both technical and non-technical users?
- Have you ever supported a system upgrade or migration project? What challenges did you face and how did you handle them?
- Describe a situation where you had to remain patient and positive while helping a frustrated or stressed-out colleague. What strategies worked for you?
- When multiple support requests come in at once, how do you prioritize your tasks to ensure timely and effective resolution?
- Share an example of when you proactively identified and resolved a potential IT risk or security issue before it became a problem.
- How do you maintain clear and friendly communication when assisting colleagues remotely, especially if there’s a language or technical barrier?
- Can you tell us how you’ve contributed to a team atmosphere of knowledge sharing and collaboration?
- Our company values both initiative and team spirit. How do you balance working independently with jumping in to help teammates during busy periods?
- What excites you most about supporting a diverse team in a fast-evolving tech environment like Dubai Internet City?
- Why do you think great IT support goes beyond technical solutions, and how would you embody that philosophy in your day-to-day work here?