About the Role: Responsibilities, Skills, and Requirements
Introduction
Are you the go-to tech guru in your circle — the one friends call when their laptop misbehaves or Wi-Fi goes down? If you find satisfaction in solving puzzles, untangling cables, and restoring order to digital chaos, our IT Support position in Al Quoz, Dubai, might be the next step in your career. This is your chance to join a stable, well-known company where your technical know-how will power our daily operations. With technology at the heart of every business nowadays, you’ll be a vital part of keeping things running smoothly, day in, day out.
About the Company
Tucked into the energetic industrial hub of Al Quoz, our company has built its reputation on reliability, innovation, and a genuine respect for the people who make it all work. We’re not one of those mega-corporations where you’re just a number; here, you’ll be part of a tight-knit team that values practical problem-solving and open communication (and yes, the “occasional” meme on our group chat). Growth is part of our DNA — we believe in supporting employees who want to deepen their skills and take pride in empowering everyone to bring bright ideas to the table.
What You’ll Be Doing
- Resolving technical issues for staff onsite — from desktops that won’t start to software that suddenly refuses to cooperate.
- Handling both hardware and software troubleshooting, whether it’s a stubborn printer or a glitchy email client.
- Managing and installing new IT equipment: laptops, phones, printers, and the occasional very-loud network switch.
- Keeping our systems up to date — managing necessary software updates, patches, and basic cyber safety checks.
- Maintaining wired and wireless networks, working with colleagues to ensure everyone stays connected.
- Supporting daily IT operations by monitoring system health and responding quickly to helpdesk tickets.
- Coordinating with third-party vendors when specialized repairs or solutions are needed.
- Documenting solutions and updating our internal knowledge base so the team benefits from every “aha!” moment.
What You’ll Bring
Must-Haves:
- Previous experience in IT support, helpdesk, or technical assistance roles — you know your way around both hardware and common business software.
- Strong problem-solving skills and a knack for explaining technical things in plain language.
- Comfort with installing, upgrading, and configuring a range of IT equipment.
- Familiarity with network troubleshooting (basic LAN/Wi-Fi, routers, switches, etc.).
- Currently based in the UAE and ready to start as soon as possible.
Nice-to-Haves:
- Experience with Windows and Mac operating systems.
- Any relevant IT certifications (CompTIA A+, Microsoft, Cisco, etc.).
- A sense of humor — it comes in handy more often than you’d think.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary: AED 3,000 – 4,500, based on experience
- UAE visa sponsorship and comprehensive health insurance
- Solid work-life balance with mostly daytime hours
- A collaborative team that appreciates good ideas and a proactive spirit
- Opportunity to learn new technologies and take on bigger IT challenges as you grow
- Friendly, respectful office environment in the heart of Dubai’s business scene
Here, you’re more than just IT support — you’re the cornerstone of our daily success. If you’re excited to make our tech headaches disappear, we hope you’ll consider joining us.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would troubleshoot a desktop that refuses to start, including both hardware and software checks?
- Describe a situation where you had to resolve issues with a stubborn printer or a malfunctioning network switch; how did you approach the diagnosis and solution?
- What steps do you take to ensure all company devices are kept up to date with software patches and necessary cyber safety measures?
- If a colleague approached you with a recurring Wi-Fi connectivity problem, how would you diagnose and resolve the issue?
- How comfortable are you with handling both Windows and Mac operating systems, and do you have a preference for one over the other when supporting users?
- Tell us about a time when you needed to coordinate with a third-party vendor for an IT solution; what made the collaboration successful or challenging?
- Describe a time when you had to explain a complex technical problem to a non-technical team member. How did you ensure they understood?
- Working in a fast-paced environment can mean juggling multiple helpdesk tickets. How do you prioritize tasks and maintain timely support for everyone?
- Share an example of when you documented a problem and its solution for your team. What information did you include to make it most helpful?
- What motivates you most about supporting colleagues with their technical challenges and being the go-to resource when something isn’t working?
- In our company, we value open communication and a bit of humor. How do you balance professionalism and approachability when interacting with coworkers during stressful tech incidents?
- How would you contribute to a team environment where sharing knowledge and best practices is encouraged?
- As technology constantly evolves, how do you keep your IT skills current and stay informed about new tools or security concerns?
- Can you tell us about a time you received feedback from a user or team member that shaped the way you approach IT support?