About the Role: Responsibilities, Skills, and Requirements
Introduction
Let’s be honest: if you thrive on solving puzzles, helping people, and keeping the digital gears turning, IT support isn’t just a job — it’s a calling. Right now, we’re looking for an experienced IT Support Specialist to join our close-knit team in Barsha, Dubai. What sets this opportunity apart? Beyond working with a variety of tech (and people!) every day, you’ll be the go-to expert keeping our operations robust and resilient in a city that never really takes a break.
About the Company
We’re a well-established business with deep roots in Dubai’s thriving commercial scene — but don’t let that “reputable” label fool you. Our team brings together talented individuals from all walks of life who believe in rolling up their sleeves, sharing jokes over quick coffee breaks, and supporting each other through whatever IT mayhem the day brings. You’ll find us swapping troubleshooting tips as easily as weekend plans, and yes, we do take our chai very seriously on a Thursday afternoon. Growth is a collective journey here, and everyone plays a part.
What You’ll Be Doing
- Pinpoint and resolve hardware or software glitches — whether it’s a printer tantrum or a stubbornly slow laptop, you’re on the case.
- Support users with friendly, patient help (sometimes face-to-face, sometimes over the phone — always human).
- Manage smooth installations of new systems, upgrades, and software rollouts, minimizing business downtime.
- Keep the network running strong: monitor connectivity, troubleshoot issues, and liaise with vendors if needed.
- Document solutions and maintain IT records — so tomorrow’s problems are easier to fix.
- Proactively suggest improvements or flag recurring problems — your input matters.
- Collaborate with team members on IT projects and process improvements that make everyone’s work life better.
What You’ll Bring
Must-Haves:
- Current residency in the UAE (Dubai residents especially welcome).
- Proven experience in IT support roles (ideally in a fast-paced business environment).
- Hands-on confidence solving hardware and software issues across desktops, laptops, printers, and common office technology.
- Practical knowledge of networking basics (Wi-Fi setup, connectivity troubleshooting, basic firewalls, etc.).
- Strong communication skills — patient, clear, and approachable, no matter the user’s technical background.
- A genuine knack for thinking on your feet and prioritizing multiple requests with a cool head.
Nice-to-Haves:
- Experience with helpdesk ticketing systems.
- Familiarity with cloud-based platforms (like Office 365 or Google Workspace).
- Some scripting or automation skills for day-to-day efficiency.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive Salary: AED 4000 – 6000 monthly, paid on time, every time.
- Stability: Two-year residency visa and comprehensive health insurance.
- Supportive Culture: We’ve got your back — troubleshooting is a team sport here, not a solo act.
- Learning Opportunities: You’ll handle a range of challenges that’ll stretch your skills and keep things interesting.
- Accessible Location: Our office in Barsha is well-connected and easy to get to.
- Work-Life Balance: No relentless after-hours calls — we respect your time.
Above all, you’ll join a team that values both tech expertise and human connection. If you’re after a role where every day brings new challenges — and new reasons to laugh — this might just be your perfect fit.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your typical approach to diagnosing and resolving a stubborn software issue for a user who isn't very tech-savvy?
- Tell us about a time when you had to manage multiple IT support requests at once — how did you prioritize and handle them?
- How comfortable are you with troubleshooting network connectivity problems, and what tools or steps do you usually rely on first?
- When deploying new systems or rolling out software updates company-wide, what measures do you take to ensure minimal disruption to business operations?
- Have you used helpdesk ticketing systems before? Which platforms have you worked with, and how have they helped streamline your workflow?
- Describe your experience with cloud-based platforms like Office 365 or Google Workspace. What tasks have you supported or automated using these tools?
- Our team likes to openly share troubleshooting tips and knowledge. Can you share an example of how you’ve contributed to a positive, collaborative IT environment in past roles?
- Have you ever encountered a recurring technical problem that wasn’t easy to solve? What steps did you take to investigate and address it in a sustainable way?
- Sometimes, users can get frustrated when technology isn’t cooperating. Can you share a story about how you handled a particularly challenging customer interaction?
- What’s your approach to documenting solutions and keeping IT records? Why do you think strong documentation matters in support roles?
- How do you stay calm and focused when the pace picks up or an unexpected IT emergency lands on your desk?
- We value initiative and new ideas — can you tell us about a time when you proactively suggested or implemented an improvement in your previous workplace?
- Our team culture is big on camaraderie and support. How do you like to build connections with colleagues in a diverse environment like ours?