About the Role: Responsibilities, Skills, and Requirements
Introduction
Are you the go-to tech troubleshooter among your friends? Gulf Career Link is on the lookout for IT & Technical Support professionals who thrive on keeping systems running smoothly and solving digital puzzles. Based in the vibrant heart of Business Bay, Dubai, this is a chance to launch or grow your technical career in a city that’s always buzzing with innovation. If you love the idea of making a real difference behind the scenes, we’d love to meet you — and yes, your quick thinking and friendly approach are just as important as your technical know-how.
About the Company
At Gulf Career Link, we’re not just connecting candidates with jobs; we’re matching talented people with opportunities where they can truly shine. Our team is made up of tech enthusiasts, career advisors, and multicultural professionals who believe in the power of great support — both for our clients and for each other. We’re a fast-growing recruitment partner in the UAE, and we take pride in being hands-on, approachable, and always up for a good brainstorming session (sometimes over karak tea in the break room!). If you’re looking for a workplace where your initiative matters and your curiosity is encouraged, you’ve just found it.
What You’ll Be Doing
- Responding to IT support requests — from password resets to troubleshooting hardware glitches, you’ll be the first line of help for our teams.
- Diagnosing and repairing computer hardware, swapping out faulty components, and keeping workstations running at their best.
- Assisting with network setups and routine maintenance: patching cables, checking Wi-Fi connections, and ensuring everyone stays connected.
- Installing, configuring, and updating software across multiple devices — no two days are quite the same.
- Documenting issues and solutions (your notes might just save someone’s day down the line).
- Working closely with a friendly, diverse team — sometimes under pressure, but always with support from your colleagues.
- Occasionally pitching in on special projects, like office moves or tech upgrades.
What You’ll Bring
Must-Haves:
- Diploma or relevant technical certification (CompTIA, Cisco, or similar is a plus).
- Practical experience with IT support, networking, or hardware troubleshooting (internships count!).
- Good communication skills — you can explain tech stuff without the jargon.
- Willingness to work onsite in Business Bay, Dubai.
- Ready to start as soon as possible and open to working in a multicultural team.
Nice-to-Haves:
- Experience in a similar IT support role in the UAE or GCC.
- Familiarity with ticketing systems or remote support tools.
- Additional language skills (Arabic, Hindi, Tagalog, etc.).
- A knack for staying calm and positive, even when the printer refuses to cooperate.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary range: AED 3,500–4,500 per month.
- Visa sponsorship and comprehensive health insurance — we take care of the essentials.
- Multinational team environment where everyone’s contribution is valued.
- Opportunities to learn and grow — whether it’s new tech or industry trends, we encourage curiosity.
- Central Dubai location, easily accessible by public transport.
- Supportive management and a workplace that believes in fair chances for all backgrounds.
We know that the best teams are built on respect, trust, and a little bit of fun. If you’re ready for a new challenge and want to be part of something dynamic, you’ll feel right at home here.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through how you would diagnose and resolve a computer that suddenly won’t power on in a busy office environment?
- Tell us about a time you handled a tricky hardware issue — what steps did you take, and what was the outcome?
- How do you approach installing and updating software across multiple devices to ensure minimal disruption to the team?
- What experience do you have with network setups or troubleshooting Wi-Fi connectivity issues? Could you share a situation where your actions kept a team connected?
- Have you worked with ticketing systems or remote support tools before? If so, which ones, and how did you use them to manage your workload?
- Describe a time when you had to document an IT issue and its resolution. Why is thorough documentation important in a support environment?
- Imagine you’re juggling multiple urgent support requests. How do you prioritize and stay organized under pressure?
- Can you share an example of when you needed to explain a technical issue to someone with little IT knowledge? What approach did you take?
- Our team is very multicultural and collaborative. How do you ensure smooth communication and teamwork with colleagues from diverse backgrounds?
- Tell me about a time when you stayed calm and positive, even when facing a particularly frustrating technical problem.
- What motivates you to work in IT support, and how do you keep yourself updated with new technologies or tools?
- How would you contribute to a friendly and supportive team culture, especially during busy or stressful periods?
- Why do you think a hands-on and approachable attitude is important in this role, and how have you demonstrated these qualities in the past?