About the Role: Responsibilities, Skills, and Requirements
Step into a Critical IT Role in Dubai's Fast-Moving Tech Hub
Are you the go-to troubleshooter everyone turns to when things go haywire? We’re on the lookout for a sharp, adaptable System Administrator to keep our business running smoothly from the heart of Dubai Internet City. In a landscape where uptime matters and security is non-negotiable, your skills will make an immediate difference. If you thrive on new challenges and are already here in the UAE, this could be your next big move.
About Us
We’re not your typical IT team tucked away in a basement — our company sits at the crossroads of innovation and enterprise, right in Dubai Internet City. You’ll join a multicultural, collaborative environment where brainstorming is encouraged, “just another day” never looks the same, and yes, we do take our Friday lunches seriously (best shawarma recommendations guaranteed). Growth isn’t just a buzzword here: as we take on ambitious projects, people who get things done always find themselves moving up.
What You’ll Be Doing
- Overseeing daily system health checks and resolving technical issues before they become headaches
- Managing user accounts, permissions, and security protocols across our diverse infrastructure
- Installing, configuring, and updating servers, networks, and software as needed
- Monitoring backups, performing regular disaster recovery tests, and ensuring company data is safe
- Collaborating with our helpdesk to tackle escalated support tickets — sometimes that means rolling up your sleeves for hands-on troubleshooting
- Documenting system changes and creating clear “how-to” guides for colleagues (no cryptic notes, please)
- Researching and recommending smart tech solutions as our company grows
- Supporting office moves, expansions, or tech refreshes — adaptability is key!
What You’ll Bring
Must-Haves
- Currently residing in the UAE (this is a dealbreaker due to work permissions!)
- Proven hands-on experience as a System Administrator or similar IT support role
- Comfortable with Windows and Linux environments; you’ve wrangled a server or two before
- Good understanding of networking fundamentals (think DNS, DHCP, VPNs)
- Strong sense of responsibility — people rely on you to keep things running
- English proficiency; clear communication is essential every day
Nice-to-Haves
- Experience in fast-paced environments or technology companies
- Relevant certifications (MCSA, CCNA, CompTIA, etc.)
- Familiarity with cloud services or virtualization tools
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Two-year residency visa sponsored — a real springboard for your Dubai career
- Comprehensive health insurance to keep you feeling your best
- Company-provided housing and transportation — less stress, more convenience
- Salaries starting from AED 5,000 to 7,000, depending on your hands-on experience
- A dynamic, diverse team that supports and values each member
- Central office in Dubai Internet City with easy access to tech events, great food, and global talent
This isn’t just another support desk job. Here, your work is visible and your progress is noticed. Join us and see how far your expertise can take you.
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk us through your process for conducting daily system health checks and how you proactively identify potential issues before they impact users?
- When managing both Windows and Linux servers, what are some challenges you’ve faced and how did you resolve them?
- How do you approach user account management and permission setting, especially in a fast-moving, multicultural work environment?
- Tell us about a time you handled a serious technical escalation—what was the root cause and how did you ensure minimal downtime?
- How familiar are you with disaster recovery planning and execution? Can you describe a situation where your backup or recovery procedures were put to the test?
- What tools or techniques have you used for monitoring network services like DNS, DHCP, or VPNs, and how do you stay on top of security best practices?
- Creating clear and helpful documentation is a big part of the job. Can you share an example of a guide or process document you’ve written that made a difference for your team?
- Imagine we’re planning an office expansion with a tight deadline—how would you coordinate the tech aspects and ensure a smooth transition?
- Tell us about a time you recommended or implemented a new tech solution at work. What was your approach and what impact did it have?
- Working side by side with a multicultural, collaborative team is part of our daily routine. How do you typically contribute to a positive team culture?
- Adaptability is crucial here. Share a moment when sudden changes in priorities tested your flexibility—how did you handle it?
- Communication is key in our environment. How do you explain complex technical issues to non-technical colleagues?
- This role involves both independent work and group collaboration. How do you balance taking ownership of tasks while staying in sync with the wider IT team?
- We value energy and initiative. What motivates you to keep learning and improving in a rapidly evolving tech landscape like Dubai?