About the Role: Responsibilities, Skills, and Requirements
Introduction
Ever found yourself troubleshooting a tech issue for a friend and thought, “I could do this for a living”? Or maybe you’re already the go-to person whenever the WiFi acts up or a printer stubbornly blinks red. As our next IT Technician or Specialist, you’ll keep the wheels turning for our busy Dubai office on Etihad Road—ensuring that system hiccups never stand in the way of our growth. Not only will you be solving puzzles every day, but you’ll also be right at the heart of our organization’s digital backbone.
About the Company
We’re a tight-knit team with big ambitions, navigating exciting projects (and the occasional software curveball) in a company that believes technology should empower, not frustrate. At our office, quick brainstorming sessions turn into action plans—no endless back-and-forths here. Friday mornings sometimes mean a team breakfast before we dive into new upgrades or rollouts. We pride ourselves on being practical, supportive, and a place where you can see your work making a difference fast.
What You’ll Be Doing
- Maintaining and monitoring our computer systems, hardware, and networks— you’re the guardian keeping things running smoothly.
- Responding to technical support requests from colleagues across different departments with patience and clarity.
- Installing and configuring new devices, software, and security solutions, helping us stay a step ahead.
- Diagnosing and resolving technical issues, whether it’s a server that’s acting up or a mouse that refuses to cooperate.
- Documenting solutions and updating user guides, so the next person doesn’t have to reinvent the wheel.
- Assisting with onboarding new team members—making sure their tech setup is seamless from day one.
- Occasionally collaborating on bigger IT projects, such as system upgrades or network improvements.
What You’ll Bring
Must-Haves
- Proven experience in IT support, troubleshooting, or a similar technical role.
- Confidence in working with Windows and/or macOS environments.
- Familiarity with networking concepts (LAN, WiFi, basic security best practices).
- Problem-solving skills paired with a calm, helpful attitude—even under pressure.
- Currently living in the UAE—ready to join us in our Dubai office.
Nice-to-Haves
- Experience supporting cloud-based tools or business applications.
- A relevant certification (CompTIA, Cisco, Microsoft, etc.).
- A knack for explaining technical stuff in plain language.
Not sure you tick every box? We’d still love to hear from you.
Why You’ll Love Working Here
- Competitive salary range of AED 3,000–4,000 depending on your experience.
- Company-provided visa, transportation, and accommodation—less to worry about.
- Supportive team environment where your ideas are valued and noticed.
- Opportunities to grow your skills with hands-on experience and new challenges.
- A workplace located right on Dubai’s Etihad Road—easy to reach, with a diverse, energetic team.
Here, you’ll do more than just keep the lights on—you’ll be part of a crew that genuinely appreciates solid IT know-how. We can’t wait to see how you’ll make a difference!
Common Interview Questions and Tips
To help you prepare and feel confident, here are some questions you might encounter during the interview process for this role.
- Can you walk me through your process for diagnosing and resolving a persistent issue with a workstation that isn’t connecting to the office WiFi?
- Describe your experience installing and configuring both hardware and software in a fast-paced office environment. What steps do you take to ensure everything is secure and up-to-date?
- Have you supported both Windows and macOS devices before? How do you approach troubleshooting when you’re less familiar with one system?
- Tell us about a time you were responsible for onboarding a new team member—how did you handle their technical setup and make the process smooth?
- What networking fundamentals are essential for keeping a small to mid-sized office environment running reliably? How do you stay proactive in preventing common network issues?
- Give an example of how you’ve documented a technical fix or procedure for others. What kind of documentation do you find most useful for future reference?
- Describe a challenging support situation where the user was stressed or frustrated. How did you approach the issue to ensure both technical resolution and a positive experience?
- When multiple requests come in at once, how do you prioritize what gets your attention first?
- Imagine you’re collaborating with colleagues on a major system upgrade. What steps would you take to communicate progress and minimize disruption across the office?
- Our team values practical solutions and hands-on action. How have you turned a quick brainstorming session into real results in a previous role?
- Working in a diverse, lively team, how do you ensure your communication is clear when explaining technical issues to non-technical coworkers?
- What motivates you to keep learning new technologies and tackling unfamiliar IT problems?
- Friday mornings sometimes start with a team breakfast—how do you like to contribute to a positive and cooperative office culture?
- Thinking about your experience supporting cloud-based tools or business apps, what are some best practices you’d recommend for making sure everyone stays productive and secure?